Housekeeping Supervisor

**Job Summary**

The Housekeeping Supervisor is responsible for assisting the Regional Executive Housekeeper or General Manager in the day-to-day operation of the Housekeeping Department through supervision of all department staff, inspecting for quality control, and standards and exercising expense control.

**Major Duties and Responsibilities**
- Trained in all sub-departments of the Housekeeping Department for emergency situations.
- Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guests and meeting rooms in the hotel to keep the Housekeeping Manager and the Front Desk updated at all times.
- Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections.
- Respond to calls from guests and requests from employees
- To provide verbal and written reports to management.
- Perform daily room inspections, two written inspections per room Attendant.
- Prepare showrooms, and V.I.P. rooms for quality control, standard and maintenance issues.
- Maintain the current status of all out-of-order rooms, ensuring all guest and function rooms are in the best possible conditions at and available for guest use.
- Perform daily quality control inspections of suites; meeting rooms, common areas, storage rooms, exterior grounds, stairwells and all areas under the control of the Housekeeping department to ensure all standards, and cleanliness are being met.
- Maintain a professional and supervisory demeanor at all times, setting an example for all staff.
- Assist the Housekeeping Manager and assist with training new and existing staff members.
- Completion of daily administration requirements e.g. scheduling, purchasing, lost and found, key control and housekeeping reports.
- Train and supervise all housekeeping staff, with complete follow-up work on performance issues, proper care of equipment and cleaning as well as productivity assignments.
- Preparation of daily work assignments for all departmental employees, prior to their starting times, according to occupancy demands and functions booked in the hotel, keeping within the existing budget.
- Ensure that all departmental staff report to work on time and in proper uniform and follow hotel grooming and dress standards.
- Follows required documentation and corrective measures regarding employee discipline and Health and Safety issues, including WCB and internal accident reports.
- Exercise excellent interpersonal and guest relation skills and respond to requests for service promptly and efficiently.
- Maintain proper internal control and key control procedures, at the beginning, during and at the end of your shift.
- Administer the hotel lost and found procedures and ensure the articles are documented and securely stored and locked.

**Minimum Qualifications and Skills**
- Experience required in a similar role
- Flexible schedule and reliable
- Must be a fast pace worker and work well with others
- Multi-tasking skills

**Mental Effort**
- Mental effort is required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in tasks assigned by Executive Housekeeper.

**Physical Effort**
- Some heavy lifting is required.
- Standing for long periods of time.

**Working Conditions**
- Use of cleaning chemicals.
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Must be available days, evenings, weekend and holidays as required by scheduling demands.

**Type of Supervision Required**

Reports to the Regional Executive Housekeeper. Works under general instructions to prioritize and complete assigned tasks.