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Executive Housekeeper
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RIMAP Hospitality, an innovative hotel management company founded in 2007, has quickly established itself as Montreal’s largest hotel operator, managing internationally recognized brands such as Marriott, Hilton and IHG.
AC Hotels by Marriott celebrates the beauty of classic modern design with a European soul and Spanish roots, inspired by the ambitious spirit of renowned hotelier Antonio Catalan. The brand offers turnkey customization, focussing on the design of rooms and public spaces. With flexible open spaces, focused design, signature moments, and no unnecessary extras, AC Hotels aloe guests to maximize their stay with style and intention.
RIMAP Hospitality proudly opened the first AC Hotels Marriott in Canada with the AC Hotels Marriott MONTREAL DOWNTOWN. Following this success, RIMAP is set to open its second AC Hotels by Marriott in Ottawa Downtown in 2024.
**GENERAL SUMMARY**:
The Executive Housekeeper serves as the department leader of the property Housekeeping Department, overseeing both housekeeping and laundry operations. This position collaborates with direct reports to implement the brand’s service strategy and initiatives, ensuring that departmental standards align with brand expectations. The Executive Housekeeper is responsible for meeting brand standards, addressing customer needs, fostering team member engagement, and maximizing the financial performance of the department. They must lead in all aspects, impacting cleanliness standards, associate engagement, budgetary goals, and guest satisfaction.
**Education and Experience**
- Minimum of 3 years’ experience in Housekeeping Management, preferably in a full-service unionized environment.
- Diploma or Certificate in Hotel Management preferred.
- Post-secondary education, or graduate of recognized Hotel and Restaurant Management program or equivalent
- Experience in other hospitality related departments is a definite asset.
**Preferred**:
- Housekeeping experience in limited or full-service property with major hotel brand (Marriott / Hilton / Accor / IHG / Hyatt)
- Excellent knowledge and understanding of all housekeeping policies and procedures
- Ability and willingness to work flexible hours including weekends, holidays, and late nights
- Capability to communicate and write in both English and French
- Excellent interpersonal and communication skills, with a passion for guest satisfaction
- Must have the ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
- Experience in pre-opening and hotel opening (an asset)
- Knowledge of FOSSE/LIGHTSPEED, Marriott GXP, Employeur D, Adaco, Microsoft Office Suite (an asset)
- Attention to detail and strong organizational skills
- Problem solving aptitude
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:
- Coaches and supports exceptional GSS results through collaborative involvement and strategic planning.
- Leads the hotel’s daily inspection program to ensure cleanliness standards are met.
- Effectively manages department budget including labour costs and controllable expenses.
- Coaches’ direct reports to address problem areas and hold team accountable for results.
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst all departments.
- Remains visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensure team members are treated fairly and equitably.
- Leads daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
- Incorporates guest satisfaction as a component of staff meetings with an emphasis on generating innovative ways to continually improve results.
- Solicits team member feedback, utilizes an “open door policy” and reviews engagement results to identify and address team member concerns.
- Ensure property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Operating Procedures.
- Champions change ensures brand initiatives are implemented and communicates follow-up actions to team as necessary.
- Manages the Human Resources within the department. Direct and oversee recruitment and development of associates; hire, train, empower, coach and counsel and performance reviews, resolve conflict through fair treatment policy and discipline.
- Works with third party providers (suppliers, vendors) within established guidelines.
- Conducts and/or attends meetings to maintain favorable working relationships amongst departments and to promote maximum morale, productivity, and efficiency.
- Communicates expectations to all direct reports through departmental orientation, daily shift briefings, performance reviews and monthly meetings to energize and motivate team members.
- Actively develops team, ensuring that they have opportunities to grow their leadership skill
