Inside Sales Representative

**We Are**

Thermon Canada Inc. is a World leader in Process heating systems. We are currently experiencing rapid growth due to global expansion.

Thermon has an established record of innovation and excellence. We recognize this is only possible with the hard work and dedication of our employees. We strive to maintain a dynamic and diverse workforce.

**The Role**

The Inside Sales Representative will be responsible for selling Thermon's products through effective sales strategies and policies in order to maximize sales and profitability. The Inside Sales Representative will provide a high level of sales discipline and excellent customer service through day-to-day contact with customers.

**What You Will Do**

**1. Opening repair quotes**
- Ensuring correct customer invoice accounts and ship to's have been applied
- Confirming correct salesperson and if there is going to be Rep's commission applied to the order
- Create part number when required
- Receive the model number, location, and serial number manually
- Enter the model number, location, and serial number again to be able to create the production order
- List all required part 's on the S/O line for customer's review
- Create BOM with relevant repair parts
- Confirm routes
- Estimate the dollar amount from the production order to add to the quote
- Confirm Margins are appropriate
- Quote the cost of new so the customer has a side-by-side comparison repair vs new

**2. Create production order**
- Process production orders to the floor once approved
- Review production order after repair complete and make relevant changes
- Posting and closing production orders when the units have been repaired and pass all relevant testing
- Scan and attached all inspection sheets for Ruffneck and Norseman units to S/O in AX

**3. Sales Order**
- Attached customers responses i.e., purchase order for repair, scrap or ordering new in AX
- Attach any freight quotes to S/O in AX
- Ensure purchase order information corresponds with sales order
- Confirm sales order with ship to and ship via once units are completed
- Process the production order to the shop floor
- Ship scrap units in the system

**4. Customer interaction**
- Resolve product or service problems by clarifying the customer's complaint's and determining the best solution to solve the problem, expediting correction or adjustment.
- Serves as liaison with connecting customers with other facilities, Engineering, or technical support staff as required
- Respond to customer inquiries providing product and services information
- Credit adjustments and invoicing inquiries.
- Issuing RMA's and commercial invoices for international returns
- Maintains rapport with customers, managers, and fellow employees by setting priorities, and problem solving for workflow issues.

**5. Administrative operations**
- Resolve ERP problems by analyzing information and identifying and communicating solutions to appropriate dept.
- Ensure all procedures and directives on productivity, margins, and policies are met in accordance with management directives.
- Work with invoicing group to ensure data is accurate and discuss any discrepancies.

**Knowledge & Qualifications**
- Post-secondary technical diploma or degree
- Three or more years of related experience in the industry
- Knowledge of process heating products and heat transfer engineering would be an asset
- Working knowledge of Microsoft Windows environment including AX operation

**Skills and Attributes**
- Excellent communication skills
- Good problem-solving skills
- Ability to organize and prioritize workload
- Dedicated to meeting expectations and requirements of internal and external customers
- Attention to detail