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E-commerce Support
2 weeks ago
**Company description**
We are Thread & Maple, a Canadian company specializing in unique knitting and crafts tools and accessories, based in St-Lambert, QC. We are a women-owned small, but rapidly growing business, primarily selling our products online directly to customers and wholesale to 50+ yarn & crafts shops in North America, Europe and Australia. Our headquarters are located in the charming St-Lambert town centre, walking distance from shops and restaurants.
We are looking for a reliable, organized self-starter to join our team and help us scale the business to the next level. This is an exciting opportunity for someone interested in the crafts, retail or e-commerce and wanting to make an impact on the growth of a small business.
We offer:
- An intimate, safe working environment, sharing a common space with only 2-3 others
- Schedule flexibility
- Competitive wage & bonus
- Expenses-paid travel to industry trade shows and fibre festivals
- Plenty of opportunity for growth within a small team
**Job description**
**Core Responsibilities**
- Customer order preparation, packaging and shipping
- Receiving, logging and organizing incoming inventory
- Assembling product components and bundles in preparation for shipping
- Building dynamic knowledge base of company products, processes, FAQ's and tutorials to support customer self-service capabilities as well as optimizing request handling time
- Following company communications guidelines and procedures under mínimal supervision
- Building rapport with customers by engaging with them in an inviting, friendly, and professional manner and proactively following up to ensure satisfaction and repeat business
- Accurately logging customer interactions and escalating issues to the appropriate team members
**Requirements**:
- Available most weekdays 9am-4pm for a total of 25-35hrs/week on a consultancy basis
- Work on-site in our St-Lambert office location alongside with our fulfillment manager
- Very detail-oriented
- Exceptional organizational and follow-up skills
- Strong verbal and written communication skills in English
- Minimum of 1 year of customer service experience
- Strong problem-solving and decision-making skills
- Interest in knitting/crochet/crafts a plus
**Job Types**: Full-time, Part-time
Part-time hours: 25-35 per week
**Salary**: $16.00-$18.00 per hour
**Benefits**:
- Store discount
Day range:
- Monday to Friday
- No weekends
Flexible Language Requirement:
- French not required
Shift:
- Day shift
Work setting:
- Specialty store
COVID-19 considerations:
Our office is a ventilated space to be shared with only two other people. We don't use or require masks.
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: One location
