Operations Lead

**Are you a changemaker? Come on INN**

**Who Are We?**

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

***What Are We Looking For?**
- **Position Title **Operations Lead
- **Job Type** Temporary - Full Time
- **Department** Finance and Operations
- **Reports to** Director, Finance and Operations

**Position Overview**

Reporting to the Director, Finance and Operations at Inn from the Cold (The INN) oversees maintenance and janitorial, supply distribution, facility management and oversees the appropriate storage and disposal of records, in compliance with operational needs at The INN’s various sites. The Operations Lead is the key liaison with landlords, property managers, inspectors, contractors, and other external stakeholders.

**What You’ll Do**
- Oversee ongoing operations and maintenance of The INN’s facilities
- Main point of contact and liaison for NEOMA building / facility partnership with HomeSpace and with the kitchen site, warehouse and parking landlords
- Main point of contact for inspectors and contractors, ensuring they are supervised during time on site
- Manage facility issues, implement best practices to offer solutions
- Conduct regular walk throughs of all INN facilities - to note and address maintenance needs, safety issues, potential security risks
- Serve as tenant liaison/landlord function for The INN’s affordable housing clients at our Journey House apartment building
- Manage transportation requirements, including INN vehicles used for Kitchen and warehouse deliveries
- Coordinate Records Management efforts for The INN, ensuring storage, transportation and shredding of confidential files is in compliance with operational needs and requirements from contracts and legislation
- Participate in development and review of policies and procedures relating to the Operations area, including: maintenance, janitorial and caretaking, Kitchen operations, distribution and safety services

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Operations Lead may be asked to perform other duties as required or assigned.

**What You Bring to Our Mission**
- High School diploma / GED, applicable trainings and certifications
- Minimum valid Class 5 operator’s license, documentation to show at least 3 years of driving experience and insurance history
- Experience in staff supervision is required.
- Experience in building operations and maintenance is preferred.
- Experience in project and team management is an asset.
- Trades experience is an asset (e.g. carpentry, plumbing, electrical)
- Knowledge of _Residential Tenancies Act_ (RTA) and landlord responsibilities is an asset
- Familiarity with _Alberta Occupational Health & Safety Standards, FOIP _and other privacy legislation

**What We Offer**

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

- Competitive salary, where all employees are paid a living wage at minimum
- Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
- Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
- Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
- Supportive and flexible work environment, with ongoing training and development opportunities
- Potlucks, celebrations, employe