Central Booking Clerk

1 week ago

Belleville, Canada Quinte Health Full time

**Company Bio**

At Quinte Health, our four hospitals unite under the core values of _Imagine It’s You, Value Everyone, We All Make a Difference_, and _Stronger Together_. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Located on the stunning Bay of Quinte, Belleville blends small-town charm with big-city perks—vibrant dining, festivals, waterfront adventures, scenic trails, and great shopping.

As the largest Quinte Health hospital, Belleville General Hospital (BGH) offers diverse opportunities across medicine, critical care, emergency, surgery, maternal-child care, mental health, rehab, and oncology. We collaborate regionally to provide top-tier care.

At BGH, you’ll thrive in a dynamic, supportive, and team-driven environment. Newcomers learn from experienced professionals, fostering growth and a shared passion for making a real impact. Come be part of something amazing

**Required**
- Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
- Medical Terminology course completed through a recognized college.
- Previous experience in booking diagnostic procedures and/or patient registration.
- General knowledge of diagnostic imaging procedures.
- Must have good communication skills and the ability to deal courteously and effectively with physicians, patients, and other health care staff.
- Must be able to accept direction and work with minimum supervision.

**Duties**
- Books appointments for patients and physicians’ offices for all diagnostic procedures.
- Calls/faxes physicians’ offices with patient appointment times.
- Calls emergency bookings as directed by technologists.
- Answers general telephone booking inquires and reroutes calls as necessary.
- When booking appointments, informs patient and or physicians’ offices of the required patient preparation as indicated by departmental protocol.
- Distributes received requisitions to the various sites.
- Books preventative maintenance as directed by the Charge Technologist or Manager.
- Rebooks patients as directed by the Charge Technologist or Manager.
- Demonstrates courteous behavior through polite and respectful communication with all co-workers and clients.
- Demonstrates willingness to provide the highest quality service appropriate to the position based on the concept and philosophy of continuous quality improvement.
- Ensures the security of all files, related to bookings, in accordance with department procedures to protect confidential information. Maintains confidentiality.
- Performs other duties as requested by the Manager or delegate.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.

Mobility
- Required Often - prolonged sitting.
- Required Occasionally - standing and walking on hard surfaces, bending/stooping.

Dexterity
- Required Often - prolonged fine finger movements.
- Required Frequently - gripping/grasping, eye/hand coordination.
- Required Briefly - reaching with both hands.

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