Document Advisor

2 weeks ago

Halifax, Canada Xerox Full time

**Responsibilities**:
**Digital Print Production**
- Operate digital print equipment - Black & White and Color Copiers/Printers
- Understanding of workflow tools such as Free Flow and/or Fiery
- Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)
- Point of contact to receive customer requests, provide estimates, schedule, and track print production request/s
- Perform basic quality inspection before, during and after output of each production run
- Track and store jobs as customer requires for reuse at a future date
- Maintain reporting logs and information for billing purposes
- Wrap, pack, label, and ship finished product if applicable
- Maintain appropriate supply inventory levels
- Problem solves basic issues to complete digital print production, delivery, and output requirements
- Ability to lift up to 50 pounds
- Attention to detail to allow for accurate balancing of files
- Ability to follow written instructions for processing different types of jobs
- Ability and willingness to learn and develop

**Associate Document Advisor**
- Overall Project Management - Manages smaller, simple projects independently, manages complex projects with support from Service Delivery Manager
- Reviews job specifications for accuracy and full understanding
- Reviews supplier to ensure we have the proper suppliers on the list for the job.
- Works with Client/Account team to determine requirements and manage suppliers effectively
- Works with Suppliers and Account team to provide solutions and support
- Works with suppliers and internal stakeholders to make sound buying decisions which drive increased client value, high customer satisfaction and enhanced margin
- Reviews job specifications for full understanding of the project. Providing timely and accurate estimating service that meets SLA requirements and delights the customer
- Determines potential suppliers to quote jobs (on appropriate technology / print devices
- Manages the quote and award process
- Manages margins on procurement to ensure that we meet and exceed company’s and client’s expectations regarding cost savings and profitability
- Analyzes proof(s) for content, production challenges and concerns

**Required Skills**:

- Excellent communications skills (oral and written)
- Intermediate use of MS Office, Adobe and other relevant software
- Ability to multitask and work with mínimal supervision
- Relationship building skills
- Problem solving skills
- Developing IT skills, possesses an ability to use existing and new technologies.
- Ability to prioritize and ensure execution of tasks
- Strong attention to detail
- Recognizing and communicating key information
- Able to operate effectively in a virtual team environment

**Experience**:

- 1-2 years’ experience in a Digital Print Shop and Customer Service environment
- 2-3 years’ experience in the Print Industry in the procurement field (preferred)

LI-MD1

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