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Customer Service Supervisor

3 weeks ago

Concord, Canada Sparkle Solutions Corp Full time

**About us**:
Sparkle Solutions specializes in providing on premise laundry services and industrial laundry equipment to property owners and managers of large-scale facilities, including apartment buildings, fire departments, municipalities, condominiums and hotels. Property owners, managers and residents prefer Sparkle Solutions because of our expert management, seamless installation and robust reporting capabilities.

**Position Summary**
Sparkle Solutions Corp. is seeking a **Customer Service Supervisor** to guide and support a dynamic team in the commercial laundry industry. In this role, you will oversee daily operations, resolve escalated inquiries, and coach representatives to deliver exceptional client experiences. Your leadership will help ensure our service remains reliable, responsive, and customer-focused

**Key Responsibilities**
- Supervise and support customer service team at Sparkle Solutions Corp.
- Oversee daily operations, including call volume and ticket resolution, to ensure service levels are consistently achieved.
- Manage escalated customer issues and provide timely, satisfactory resolutions.
- Coordinate with internal teams to ensure service level commitments are met and customers are proactively updated throughout the process.
- Build strong internal and external relationships through effective problem-solving and consistent follow-through.
- Support problem resolution by collaborating with other departments and communicating effectively with Property Managers and Owners.
- Train, coach, and develop staff to deliver consistently high-quality service.
- Collaborate with Operations, Sales, and Field Service teams to optimize service delivery.
- Implement best practices and process improvements.
- Maintain accurate records and ensure compliance with company policies.

**Qualifications**
- Minimum of **5 years** of customer service experience, including 2-3 years in a leadership or supervisory role.
- Proven ability to lead and motivate teams in a multi-brand or multi-division environment.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office, VoIP (Voice over Internet Protocol) and CRM systems.
- Excellent problem-solving, time management, and decision-making abilities.
- Experience in service-based industries (e.g., appliances, vending, or field service) is an asset.

**What We Offer**
- Competitive salary and benefits package.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and career advancement.
- A collaborative and supportive team culture.

**SECURITY REQUIREMENTS**:

- **Sparkle Solutions values and retains its associates by offering industry leading benefits including: Competitive pay, medical, dental and vision insurance, paid time off, and RRSP plan with generous company match.**_

**Job Types**: Full-time, Permanent

Pay: $60,000.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person