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Customer Service Representative

3 weeks ago

Concord, Canada Sparkle Solutions Corp Full time

**ABOUT US**:
We’re the leading provider of commercial laundry and Air vending solutions across Canada, we work collaboratively and diligently to provide excellent service and machines that work reliably for consumers. As a part of the CSC family, we have access to career opportunities, training, and benefits that help us achieve our goals in work and life

**WHO ARE WE SEEKING TO JOIN OUR TEAM?**

Extroverts, Problem Solvers, and Seasoned Communicators, this job is for you. Join our Best-in-Class customer service team. Our customer service department is home to detailed, perceptive team members with a knack for problem solving and a passion for ensuring our clients always have a top-notch experience in every interaction with us. In recognition of the exceptional customer care, we in turn take exceptional care of our team members

**RESPONSIBILITIES**:

- Providing exceptional customer service at all times.
- Answering customers inquires, directing calls, communicating at all times in a positive & professional manner.
- Working together with colleagues.
- Following up on customer inquiries by taking specific action in a timely manner.
- Problem solving to help customer resolve issues on first call.
- Entering Data into various software programs.
- Appropriately communicating with customers to resolve their inquiries.
- Participating in additional training courses as required.
- Performing other related duties and assignments as required by supervisor.

**REQUIREMENTS AND SKILLS**:

- Previous Customer Service experience is an asset.
- Must be at least 18 years old.
- High School Diploma or equivalent; or 1-3 years related experience; or equivalent combination of education and experience.
- Must be able to type minimum 25 words per minute.
- Ability to organise and manage multiple priorities efficiently while meeting deadlines
- The ability to use Windows operating systems and navigate between various windows.
- Must be able to work under pressure and continuously demonstrate a high sense of urgency.
- Detail oriented with an appreciation for processes and process improvements
- Strong customer service skills.
- Excellent interpersonal and communication skills.
- Computer proficiency in Microsoft Office Suite, particularly Excel, Word and Outlook.

**BILINGUAL**: English/ French will be considered as an asset.

**Sparkle Solutions values and retains its associates by offering industry leading benefits including**:
Competitive pay, medical, dental and vision insurance, paid time off, and RRSP plan with generous company match. Sparkle Solutions _is an equal opportunity employer._

**SECURITY REQUIREMENTS**:
**Job Types**: Full-time, Permanent

Pay: $40,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Work Location: In person