Customer Service Supervisor

Overview:
The **Customer Service Supervisor** plays a key frontline leadership role within our high-volume wholesale plumbing branch. This position is responsible for overseeing the daily Inside Sales operations and ensuring our customers receive an exceptional experience. Working closely with the Customer Solutions Manager, the Supervisor drives the performance and productivity of the Inside Sales team, supporting the achievement of sales and quoting objectives. As the go-to person for the Sales team, this role models best practices, and ensures the smooth day-to-day running of the Order Desk and related operations. The Customer Service Supervisor will continuously analyze and bring forward suggestions for improvement of processes and operations of the Branch, while upholding our Code of Ethics and Conduct with every action.

**Responsibilities**:
**Key Responsibilities**
- Lead the Inside Sales team to deliver professional, knowledgeable, and timely service to customers.
- Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
- Collaborate with the Customer Solutions Manager and Jane Plumbing Branch leadership to streamline sales processes and to continuously improve the customer experience.
- Foster a collaborative culture that encourages the achievement of Branch sales objectives, by working closely with the Customer Solutions Manager and the Inside Sales team. Other duties as required.

**Skills & Competencies**
- **Customer Focus**: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
- **Leadership**: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
- **Communication**: Strong verbal and written communication skills with the ability to influence, resolve issues, and collaborate across teams.
- **Business Acumen**: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
- **Problem-Solving**: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
- **Collaboration**: Works effectively with cross-functional partners (Operations, Procurement, Account Managers, Projects) to ensure seamless service delivery.
- **Technical/Product Knowledge**: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
- **Adaptability**: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.

Qualifications:

- Minimum 5 years of experience in a Sales or Customer facing role.
- Proven track record of:

- Strong communication skills - verbal and written.
- Ability to solve internal problems and customer challenges
- Learning agility
- Relationship building and interpersonal skills
- Supervising the daily activities of team members, ensuring productivity, accountability, and a positive work environment.

Base Salary: $55,000 - $75,000

Who We Are:
From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.

While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry.

Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.

When you join Team Noble, success is in store for you, too

As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.- We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly._