Customer Satisfaction Representative

2 weeks ago

Montréal, Canada Les Anges Gardiennes INC Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: Experience an asset
- Animal training
- Animal health
- Animal nutrition
- Office management and supervision
- Marketing/marketing management, general
- or equivalent experience
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Type and proofread correspondence, forms and other documents
- Schedule and confirm appointments
- Organize and schedule office work
- Greet people and direct them to contacts or service areas
- Determine and establish office procedures and routines
- Arrange and co-ordinate seminars, conferences, etc.
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Organize and maintain inventory
- Record and prepare minutes of meetings, seminars and conferences
- Arrange travel, related itineraries and make reservations
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
- Set up and maintain manual and computerized information filing systems
**Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Windows
- MS Word
- Accounting software
- Quick Books
- MS Office
- Electronic medical records
- Google Docs
**Area of specialization**:

- Statistics
- Reports and records
- Invoices
- Correspondence
- Contracts
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Accurate
- Ability to multitask
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is your current field of study?

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