Sales Coordinator

Are you hungry to innovate? To do things differently? To work with a company that’s real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your workout buddies grab GoodTo Go Keto certified bars. And your pup begs for a Cookie Pal treat, our human-grade, vegan dog treats.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we’ve raised every bar on every aspect. We’re friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a new Canadian leader We value teamwork, humility, respect, ownership, adaptability, passion and fun.

We continue to grow and today are looking for a committed, talented, star to join our team as our **Sales Coordinator.**

**Position Summary/Objective**:
As the Sales Coordinator, you are responsible for providing support to the Natural Channel Sales **TEAM**. Your main focus will be to assist the National Sales Manager and Territory Managers with administrative tasks. You are responsible for ensuring customer satisfaction, including the timely resolution of any escalated issues. You are also responsible for helping to identify new opportunities with current and prospective customers.

**Primary Responsibilities**:
The duties and responsibilities for the Sales Coordinator include, but are not limited to, the following:

- Demonstrate and uphold Riverside’s core values.
- Takes **OWNERSHIP** to facilitate new item introduction and item maintenance through the accurate and timely completion of listing forms.
- Assist with the entry and maintenance of customer promotions within internal tracking systems.
- Assist Territory Manager’s with pulling POS data and uploading into internal systems, as needed.
- Support product launches, sales initiatives, and special programs, as needed.
- Maintain retailer listing grids and account specific sell sheets for the retail team.
- Assist Territory Manager’s with communicating monthly priorities by account.
- Liaise with Logistics, Supply Chain and Customer Service on custom orders, as required.
- Assist, within a team atmosphere, the Territory Managers to support growth initiatives and customer presentations (Virtual on MS Teams or in person).
- Managing and reviewing the Natural Channel’s catalogues and websites for product content, item Images and price change updates.
- Monitor and record, as a team, retail audits on a quarterly basis for any changes.
- Manage, maintain, and report on all Distributor’s monthly rebate charge backs.
- Provide support for the Natural Channel team members during holidays and peak times with high activity.
- Coordination and participation in industry events including customer shows.
- Keeps the work atmosphere** FUN** by keeping it light and welcoming.
- General administrative duties, as requested.

**Education & Qualifications**:

- 2 years’ experience in a sales or customer service role, preferably within a Manufacturing or Consumer Packaged Goods environment
- Completion of a post-secondary degree or diploma in a related field.

**Skills & Abilities**:

- Attention to detail with strong analytical, numerical and problem-solving skills.
- Comfortability in cold calling existing and potential customers, as required.
- Excellent organizing and time management skills.
- Strong technical skills; Experience and/or comfort with MS Office, SAP as well as various online platforms.
- Takes initiative and is **ADAPTABABLE**; able to change course quickly and work well under pressure
- Team player with excellent interpersonal and communication skills
- Demonstrates **HUMILITY** and **PASSION** in the workplace

**What We Offer**:

- MadeGood and GoodTo Go products at employee prices
- Health, Dental, and Vision benefits and Long-Term Disability insurance with all premiums paid by the company
- RSP matching
- Tuition Reimbursement Program
- Values-based leadership
- Fun activities such as Family Day at Canada’s Wonderland, Canada Day Celebration, Escape Room and more

**How to Apply**:
Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.