Housing Case Manager

**Housing Case Manager**
**Alice House**

Position: Housing Case Manager
Reports to: Senior Manager, Service Delivery
Salary Range: $48,000 - $66,000

**Summary**

The primary functions of this position include:
a) Case oversight for clients engaged in the Safe Housing Program.
b) Economic Independence Program administration and client engagement;
c) Supports positive tenancy relations.

**Responsibilities**

**Case Management**
- In partnership with the Senior Manager of Service Delivery and/or Women’s Counsellor, conducts consult and performs intakes with women to determine suitability of Alice Housing to their family needs.
- Assesses the emotional, physical, and mental needs of women to determine their housing, food security, economic independence and other skills to support their journey to independent living.
- Participates in case conferences with clients and child protection, lawyers or other services required by the client where they need advocacy and support.
- Build and oversee a housing case management plan for each client
- Communicate move-out dates and establish move-out plans that oversee and support women in their transition.
- Maintain accurate and thorough case management documentation to help inform case management plans and support services.
- Oversight of the subsidized housing program including verification of income for working tenants to determine their eligibility and drafting payment plans; with signoff from Management.
- Provides support in the development and maintenance of client safety planning.
- Provides eviction prevention support to include maintaining household, navigating utility providers, and eliminating rental arrears, confirming co-habitants, and supporting sourcing of solutions.
- Facilitates Tenant Meetings and Tenant written communications.
- Provides advocacy and community referrals of service

**Assessment, Counselling & Advocacy**

▪ Offers community and system advocacy; takes collaborative approach in the best interest of the client while supporting clients with self-advocacy when at all possible.

▪ Administers approved screening tools and assessments with service users to determine level of risk and/or skills assessments.

▪ Provides client referrals within the agency and amongst external agencies.

▪ Ensures programing and education is responsive to the needs of service users and community while grounded in research and best practices, as it relates to Case Manager programs/education.

▪ Facilitates small group/workshops/educational material development to support housing and economic independence learning amongst past and present clients.

▪ Pursues community education and prevention opportunities specific to improving the economic independence of women who have experienced domestic violence.

**Administration & Professional Development**

▪ Participates in housing promotion, fundraising opportunities, grant pursuits and community awareness campaigns.

▪ Participates in operational protocol development and team decision making as directed.
▪ Compiles and tracks client service access in HIFIS.

▪ Maintains comprehensive case management plans and documentation to support continuity of information and seamless internal communication.

▪ Works with management on client manuals and other housing services policies and procedures.

**Property Services Coordination**

▪ Coordinates with movers, move-in packages, and provides on-site housing support occurring upon move in and move out; including assisting with packing abandoned property.
▪ Supports Property & Facilities Manager with coordinating donations in-kind for units, including storage, value assessment and collecting donor contact information for stewardship purposes.

**Skills/Qualifications**

▪ Bachelor's degree in social work, or a related human services university degree
▪ 5 years’ experience working in a case management capacity with vulnerable populations.
▪ Registration with a professional governing body and/or willingness to work towards registration.
▪ Goal-oriented; reliable and accountable to clients and obtainment of program targets.
▪ Excellent organizational, prioritization and administrative skills.
▪ Strong problem-solving skills with the ability to make decisions using incomplete and/or ambiguous information.
▪ Ability to work in a fast-paced environment and ability to advance multiple priority areas.
▪ Demonstrated expertise in program delivery and facilitation, and advanced group work skills working with children, families, and communities.
▪ Certification in Standard First Aid and CPR, Certification in Non-Violent Crisis Intervention, Suicide Intervention (ASIST), or a commitment to secure these requirements within 3 months of being hired.
▪ Must be cognizant of the issues, concerns, and struggles that are faced by women and their children experiencing family violence.
▪ Demonstrated experience working with crisis intervention; strong d