Housing Case Manager

**Job Summary**

The primary functions of this role are to:

- Provide housing related client support and safety planning;
- Tenancy management and housing transition oversight under the NS Residential Tenancies Act;
- Ongoing development and delivery of the Economic Independence Program;
Responsibilities include conducting client intakes, assessing needs related to housing, food security, and financial stability, and creating individualized support plans. The position also includes providing advocacy, facilitating community and system referrals, supporting job readiness and financial literacy, and assisting with housing stability. Additionally, the role involves maintaining accurate documentation and collaborating with other internal departments and external service providers. The Housing Case Manager will also participate in community outreach, educational workshops, operational tasks, and assist clients in coordinating move-in/move-out logistics.

**This is a full-time permanent position.**

**Job Accountabilities**

**Client Support and Safety Planning**
- Assesses the emotional, physical, and mental needs of women to determine their housing, food security, economic independence, and other skills to support their journey to independent living.
- Administers approved screening tools and assessments with service users to determine the level of risk and/or skills assessments.
- Participates in case conferences with clients and provides advocacy and community referrals.
- Supports housing admissions program and determines the suitability of Alice House’s safe-housing program to their family needs.
- Facilitates safety-planning; works collaboratively with team members to review, develop, improve, and communicate changes to safety plans, as needed.
- Offers community and system advocacy; takes a collaborative approach in the best interest of the client while supporting clients with self-advocacy when at all possible.

**Economic Independence Programming**
- Facilitates small group/workshops/educational material development to support housing and economic independence learning amongst past and present clients.
- Develops arrears management plans to support housing stability.
- Works collaboratively with clients to set and measure goals related to their housing and economic independence.
- Provides housing stability support to include maintaining the household, navigating utility providers, and eliminating rental arrears, confirming co-habitants, and supporting sourcing of solutions.

**Tenancy Management and Housing Transition Support**
- Drafts and maintains records of tenancy leases and ensures adherence to the Residential Tenancy Act of Nova Scotia.
- Builds and oversees a housing support plan for each client to proactively support clients in successful program engagement and eventually, successful transition to independent housing.
- Responsible for arrears tracking, reporting arrears to management, developing payment plans, and liaising with clients.
- Communicates move-out dates and establishes move-out plans that oversee and support women in their transition.
- Coordinates with movers, move-in packages, and provides on-site housing support occurring upon move-in and move-out, including assisting with packing abandoned property.
- Assists with unit transition and preparation, including but not limited to cleaning and/or packing abandoned property, as necessary.
- Provides eviction prevention support including support in learning how to maintain a household, navigating utility providers, and eliminating rental arrears, confirming co-habitants, and supporting sourcing of solutions.
- Enacts safety protocols to ensure the ongoing safety, security, confidentiality and monitoring of safe housing properties.
- Foster a sense of community through tenant mediation and building meetings.

**Administration and Professional Development**
- Supports record maintenance of past and current tenants including residency issues, crisis intervention, and incident reports.
- Maintains accurate and thorough documentation to help inform case management plans and support services.
- Participates in organizational initiatives and special projects, as directed.
- Participates in operational protocol development and team decision-making as directed.
- Compiles and tracks client service access; contributes statistics and insights to effectively articulate relevant service impact to community and core funders.
- Contributes to ongoing improvement and service excellence.
- Pursues community education and prevention opportunities specific to improving the economic independence of women who have experienced domestic violence.
- Ensures programming and education are responsive to the needs of service users and the community while grounded in research and best practices, as it relates to Case Manager programs/education.

**Skills/Qualifications**
- Post-secondary degree in social work or social services, strongly preferred.
- Registrati