Field Service Manager

**Field Service Manager (GTA West)**

**Salary Range**:$50,000.00 To 60,000.00 Annually

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

**Experience exceptional service with a fulfilling career in property management with FirstService Residential.**

**Why choose Us**

**We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more Most importantly, we are committed to empowering, developing and supporting all our associates.**

**Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

Operations Management:

- Ensure that all operational activities at assigned properties are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
- Oversee the day-to-day operations of Front Desk and Housekeeping departments, maintaining smooth coordination, and maximizing operational efficiency.
- Consistently represent oneself and the organization in a professional manner
- Uphold the FirstService Residential Mission and Values
- Fosters and actively supports the cultivation of top-tier talent within the organization.

Associate Management:

- Supervise, mentor, and develop a team of associates to consistently deliver exceptional customer service and maintain high-quality standards.
- Conduct regular performance evaluations using company-standard forms and documentation.
- Implement progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.

Compliance:

- Manage all aspects of associate onboarding and offboarding processes, including but not limited to orientation, training, and compliance with legal and safety regulations.
- Ensure compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, as well as full compliance with WSIB regulations and standards.
- Facilitate transfers, leave management, and return-to-work processes for associates as needed.

Training and Development:

- Proactively arrange the recruitment, training, and develop a team of engaged associates to meet the evolving needs of the business.
- Utilize workforce management software for efficient associate scheduling, payroll management, and performance tracking.
- Maintain accurate training records and conduct field training sessions as required.
- Utilize the orientation and onboarding process to engage all new associates and ensure they have the tools and knowledge to perform their roles.

Communication and Reporting:

- Communicate necessary information throughout the department in a timely and professional manner inclusive of regular communication with Suppliers, Property Managers, Regional Directors, and/or boards as needed.
- Submit weekly field activity reports to upper management, detailing operational performance and any relevant issues or concerns.

Additional Duties & Responsibilities
- Adhere to FirstService Residential Global Service Standards and promote a culture of personal, professional, and ethical conduct.
- Participate in meetings and work groups to integrate activities, resolve issues, and stay updated on new developments, policies, and regulatory guidelines.
- Ensure adherence to all safety precautions and company policies and procedures.
- Undertake any special projects, tasks, or related duties as assigned by management.
- May be required to work billable (sited shifts) and non-billable shifts as required.

Supervisory Responsibilities:

- Front Desk and Housekeeping associates

**Education & Experience**
- Three (3) to five (5) years of experience in service management, recruitment, selection, training, and/or direct supervision of personnel and/or two (2) to three (3) years of business experience preferred.
- Strong emphasis on customer service, communication, and interpersonal skills.
- Demonstrated ability to deliver effective Training and Health and Safety programs.
- Effective written and verbal communication skills are essential.

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Demonstrates strong oral and writte