Coordinator, Communications

**Primary Role**:
Reporting to the Senior Manager, Communications & Community Development, this position is responsible for the project management and execution of corporate communications activities within the Department of Communications and Community Development at Coast Mental Health.

**Reporting**:
This role reports to the Senior Manager, Communications & Community Development

**Scope**:
This is a professional role performing a range of communication duties, including writing and content management, marketing and communications project coordination, meeting facilitation, metrics and evaluation, brand awareness strategies, training, stakeholder (internal/external) engagement activities, as well as department budgeting and file management.

**Key Areas of Responsibility**:

- **Fundamental Principles**
- Ensures that responsibilities are managed and operated in accordance with Coast’s Mission, Vision, Values, Policies and Procedures.
- Strives toward achieving Best Practice Standards and continuous improvement for area of
- **Leadership**
- Maintain and reinforce department best practices, processes and branding efforts
- Act as a liaison/navigator between the communications department and employee requests
- Train staff on communication platforms and processes
- Lead on the maintenance and growth of the Planning & Partnership client-focused committee
- Lead on the maintenance and growth of Coast’s annual Client Satisfaction survey
- Identify innovations and processes to support the performance of the department
- **Communication**
- Collaborate with the Senior Manager, Communications & Community Development on the communication strategy and execution of project requests from various departments
- Work with external venders to develop digital content and marketing materials to meet corporate directives
- Develop written content/visual aids to support internal and external communications needs
- Develop content to support employee engagement strategies using Coast Connect
- Assist with the project management of metrics and evaluation of communications platforms/tools/KPIs
- Support ongoing stakeholder engagement activities: tradeshow, events, conferences, training, meeting facilitation, etc.
- Assist with training and orientation of new students joining the department
- Respond to media inquiries when advised by the Senior Manager, Communications and Development
- Strengthen client engagement, through fostering membership, and increasing awareness and participation in the Partnership & Planning Committee and the Client Survey
- Assist with other communications projects as required

**Financial Management**:

- Update and maintain applicable budgets and expenses for the

**Knowledge, Skills and Abilities**:

- The ability to advise and guide employees to ensure best practices are maintained
- Strong knowledge of the corporate brand guidelines and value of brand recognition in supporting the directives of the organization
- Excellent interpersonal skills, and the ability to demonstrate tact and confidentiality
- Ability to provide exceptional customer service - building and maintaining rapport and respectful relationships with clients with mental illness
- and to work effectively with external stakeholders (partners / suppliers) and internal team members across the organization
- Demonstrated accuracy and attention to detail
- Proficiency using Microsoft Office programs (Word, Excel, Outlook), as well as Word Press, video production and social media platforms.
- Excellent verbal and written communication
- Ability to work simultaneously on a variety of complex projects; ability to determine priorities and a balanced work flow, balancing changing workload expectations and frequent interruptions
- Strong organizational, analytical and critical thinking skills
- Demonstrated initiative to analyze and resolve problems quickly and efficiently
- Demonstrated experience in project coordination and implementation
- Experience in budget management, invoice processing and expense tracking

**Qualifications**:

- A relevant degree or diploma from a recognized post secondary institution, such as communications, journalism, business administration or office administration
- Three (3) years of recent experience within a corporate communications environment; or an equivalent combination of education, training and experience