Customer Service Representative

APG Canada West

Job ID: 505175

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

**Job Summary**

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

**Responsibilities**:

- Arrange transportation, including obtaining best price and timely delivery to meet customer needs
- Assist customers by providing information and product specifications
- Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
- Work closely with production, yard, shipping and sale staff to get orders out to customers
- Collaborates with Key Account Managers to exchange information of value within the team
- Process product returns & refunds
- Cash/Debit/Credit account transactions
- May input all Big Box (Rona, Home Depot, etc.) invoices electronically
- Collaborate with Key Account Managers to provide excellent customer service
- Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing
- Communicate with production team as well as yard staff regarding inventory levels
- Daily filing
- As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor's, mason's, architects, engineers, etc.
- Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
- Sort incoming mail, and arrange outgoing couriers
- Conduct physical inventory counts as scheduled
- May provide back up for Plant Administrator in the event of vacation or leave of absence
- Complete daily bank deposit
- Other duties as assigned

**Job Requirements**
- High school diploma
- Detailed oriented
- Advanced computer skills
- Experience with a multi-line phone system
- Ability to multi-task and prioritize workload in a fast paced, busy environment
- Exceptional customer service, communication and problem solving skills
- Possesses excellent time management and organizational skills

**Compensation**
- $50,000 - $55,000

**What CRH Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Date:
Jan 3, 2025