Customer Service Representative

**Position**: Customer Service Representative
**Location**: Delta, British Columbia (Hybrid/Flexibility policy - we require a presence of 2 days / week at the office).
**Status**: Full-time, Permanent
Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player, here’s your chance to join our team as a Customer Service Representative
We are looking for a Customer Service Representative based out of Delta, British Columbia, with a possibility to work from home as per our Flexibility/Remote Work Policy. In this position, you will have the opportunity to be part of a professional, fun, innovative, and determined team permanently.
As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.
This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation and enthusiasm will be an asset when you join our team as a Customer Service Representative.
About your future team
When you join Quadra, you'll be part of a 47+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work® overall.
What would be your main responsibilities as Customer Service Representative?
- Processing and validating customer orders in Quadra’s ERP system and following up needs and requests through Salesforce.
- Monitoring orders through the sales cycle to ensure on time delivery to customers.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
- Ensuring that customer requests and issues are handled satisfactorily and in accordance with the companies’ guidelines.
- Assisting customers with requests and inquiries; documentation, pricing, samples. Etc.
- Working collaboratively with your assigned Accounts Managers to connect to customers’ needs and issues within the Chemical Manufacturing space.
- Ensuring customer details and requirements are maintained and communicated internally.
- Working in synergy with other departments to ensure full customer focus.
- Following best practices, procedures, and customer excellence standards.

**Here’s the requirements needed to have success in this role**:

- A postsecondary diploma in administration, business, communication or in a related field would be an asset.
- Minimum of 3+ years of relevant experience as Customer Service experience in a distribution, logistic or manufacturing environment.
- Possess a strong work ethic and a passion to succeed; compassion, integrity, and honesty are very important qualities to have.
- Proven ability to work independently and in a team environment.
- A desire to work in an environment where decisions must be made quickly and under pressure.
- Excellent interpersonal, communication and analytical skills.
- Excellent organizational and problem-solving skills.
- Strong computer skills with the Microsoft Office Suite and with an order and inventory system; Experience on JD Edwards and Salesforce would be considered as a strong asset.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years You will work with dynamic colleagues who are eager to share their knowledge with you.
The benefits of choosing this position at Quadra?
- Competitive salary and generous performance incentive program
- Full benefits coverage (dental, medical, etc.)
- Programs offered to employees to improve their quality of life (Wellness Portfolio)
- Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician.
- Virtual wellness and mental health programs with a global healthcare leader.
- Retirement plan with a match and several long-term investment programs
- Vacation, personal days and flex days.
- Caring for each other and h