Infrastructure Services Lead

**Job Title**:**Infrastructure Services Lead

**Position Reports To**: Manager, IM&T Operations

**Job Location**:Ottawa - Hybrid

**Salary**:$80,000 - $95,000CAD

**About SkyAlyne**

SkyAlyne is a team of defence, training, simulation, and aviation industry experts assembled from across Canada, working to prepare the next generation of RCAF Pilots and Aircrew as the Future Aircrew Training (FAcT) program provider for the Royal Canadian Air Force (RCAF). SkyAlyne was formed in 2018 as a partnership between CAE and KF Aerospace, two Canadian aviation, training, and defence leaders. The partnership was built to jointly answer the call for the Government of Canada’s FAcT program. In 2023 SkyAlyne was named the preferred bidder, and in 2024, was officially contracted to partner with the RCAF and deliver the FAcT program. We are now building a new team to deliver the FAcT program.

The scope of the FAcT program includes all training and in-service support requirements needed to prepare Pilots, Air Combat Systems Officers, and Airborne Electronic Sensor Operators to meet the future aerospace requirements of the RCAF. The FAcT program is overseen from a Joint Management Office at SkyAlyne’s Ottawa headquarters in Kanata, with three operational bases: Moose Jaw, SK, Southport, MB, and Winnipeg, MB.

In collaboration with the Government of Canada and several major Canadian subcontractors, Team SkyAlyne will provide live-flying, simulator and classroom-based training, facilities construction and management, information management and information technology support, site support services, aircraft maintenance and much more.

SkyAlyne offers competitive compensation and benefits and believes strongly in a safe, diverse, equitable, inclusive, and environmentally friendly workplace.

**Job Overview**

The Infrastructure Services Lead will be coordinating the design, deployment, and management of our IT infrastructure. Reporting into the Manager, IM&T Operations, this position plays a pivotal role in ensuring that SkyAlyne’s infrastructure is reliable, secure, and scalable, enabling seamless collaboration and innovation. You will collaborate with cross-functional teams to align technology with business goals, all while fostering a culture of excellence within your team. This role plays a key part in ensuring our systems and networks support the SkyAlyne’s success.

**Duties and Responsibilities**
- Contribute to the IT service operation strategy with a focus on infrastructure necessary to achieve service levels.
- Stay abreast of evolving organizational needs and emerging technologies to recommend solutions.
- Support the design, and oversee the deployment, and maintenance of SkyAlyne’s IT infrastructure, including servers, networks, storage systems, and cloud platforms.
- Ensure high availability, scalability, and security of all infrastructure systems to support training operations.
- Steer the implementation of IT best practices, including disaster recovery, data protection, and system monitoring.
- Monitor infrastructure performance and resolve issues proactively.
- Support infrastructure-related projects, ensuring alignment with business goals, schedules, and within budget.
- Collaborate with internal and external stakeholders to integrate new technologies and enhance operational efficiencies.
- Maintain detailed documentation of project activities and infrastructure configurations.
- Ensure all infrastructure systems comply with Canadian regulations, industry standards and SkyAlyne including, but not limited to, cybersecurity standards.
- Implement proactive measures to mitigate risks and safeguard sensitive data.
- Conduct regular audits and testing of infrastructure systems to ensure compliance and reliability.
- Mitigate risks through proactive monitoring and security measures.
- Liase with infrastructure vendors and service providers, hardware and software vendors, ensuring value-driven procurement.
- Point of contact for contract renewals and oversee vendor performance to meet operational needs.
- Work with the business and service providers to define the proper metrics and KPI’s in evaluating service delivery quality and performance levels
- Other duties as assigned.

**Qualifications and Experience**
- Bachelor’s degree in management information systems, Computer Information Systems, Computer Science, or a related discipline - or a combination of education, training and experience deemed equivalent.
- Certification in, or demonstrable knowledge of, ITIL, CCNA, CCNP, or comparable IT service management methodologies.
- Five (5) years demonstrated experience building and managing IT infrastructure, with a minimum of three (3) years in a lead capacity.
- Technical and practical knowledge of supporting IT infrastructure in one or more of: Microsoft or virtualised environments; systems integration and security; networking or storage; IT operations and development environments.
- Familiarity with IT systems life cy