Program Manager

**Program Manager**
- 3.0 FTE, Permanent_

**About KidsAbility**:
Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals each year. Providing early and exceptional family-centered services in the Waterloo and Guelph-Wellington regions. We believe that by living our values, our impact can be profound, and together, we can build brighter futures. We’re looking for the right people to join our team; supporting children, youth, and families to realize their potential, while realizing your own. At KidsAbility, we offer:

- Ongoing training and development opportunities, empowering you to enhance your skills
- A supportive, collaborative, and inclusive work environment dedicated to family-centred care
- Organizational commitment to innovation and research; continually evolving our approaches so we may serve with purpose and value
- Initiatives to support your well-being including social events, opportunities to give back to your community and access to Employee and Family Assistance Program
- Comprehensive benefits and optional group RRSP program, short
- and long-term disability income protection benefits, and generous vacation package and paid personal leave days.

**About the Opportunity**:
The Program Manager is responsible for driving the transformation of clinical service programs to elevate the experience of children and their families, achieve operational excellence, align operational improvements with the overall strategic plan and ensure department long-term sustainability. This role applies foundational change management and leadership skills to foster improvements, optimize service delivery, and build organizational excellence. The specific areas of responsibility include, but are not limited to:

- Explore alternative models of care based on best practice, research, client needs, system demands and internal and external stakeholder engagement to design, implement and monitor program redesigns.
- Manage integrated program planning and execution, ensuring transformation initiatives remain on track, on budget and deliver intended benefits.
- Oversees task assignment, completion and workload distribution for assigned employees.
- Assess staffing model, scheduling and workload distribution and work towards a standardized pathway to ensure optimal service delivery.
- Work with the clinical leadership team to monitor and manage waitlists and service access strategies to improve client flow and reduce delays.
- Support the development of program evaluation metrics from a child/family lens to monitor and work collaboratively on program delivery improvement.
- Partners with other members of the Client Services Team to communicate information and increase program continuity and organizational effectiveness.
- Responsible for maintaining a high level of employee engagement and promoting a healthy organizational work culture.

**More About You**:
To qualify, applicants must have a Degree in Health, Social Sciences, or related clinical discipline or equivalent relevant experience, in addition to:

- Minimum of three (3) years’ experience in a healthcare environment, a minimum of three (3) years’ supervision / managerial experience.
- Experience in program planning, development and implementation, and evaluation.
- Strong change management, decision-making, operational planning, quality improvement and budget management is required.
- Strong analytical skills, be organized and detail minded, be able to prioritize tasks to meet strict deadlines and have excellent follow-up
- Effective oral and written communication skills with high level of attention to detail, adherence to confidentiality standards and the ability to delegate as well as accept direction; committed to a team-oriented approach
- Demonstrated optimistic approach with an ability to creatively solve problems with diverse groups of people.
- Possess a valid driver’s license and access to a reliable vehicle with public liability/property damage coverage as travel may be required
- Demonstrated ability to use word processing, data processing, management and analysis software, e mail and web-based software.

In addition to the above qualifications, the following skills and experience will be strong assets:

- Clinical or management experience in paediatric rehabilitation.
- Experience and/or willing to manage within a unionized environment.
- Knowledge of AlayaCare or other electronic charting software
- Standard First Aid and CPR

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**: