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Technical Specialist, Network Operations Maintenance

2 weeks ago

Concord, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
Technical Operations has an exciting opportunity for you if you are striving to work in a motivating, dynamic, fast-paced environment as a **Technical Specialist**. We are looking for a responsible and passionate individual who will support the Network Operations teams. This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment. We look forward to meeting with you and helping you succeed in this opportunity.

**Supporting all channels your accountabilities will include**:

- Lead and continuously improve the battery replacement program and other resiliency projects.
- Identify opportunities and drive improvements to strengthen our resiliency, improve the customer experience, or reduce waste.
- Assisting in the preparation and managing of operating and capital budgets.
- Work with Equipment Engineering and Network Implementation to evolve the battery hardware and/or installation standards and ensure compliance with the standards.
- Work with other departments such as Technology, Engineering, Planning, NOC, and others to participate in or initiate cross-functional team initiatives to drive continuous improvements in a variety of domains.
- Work with other team members and overlook projects spanning multiple domains, ensuring alignment, scope definition, and execution of plans.
- Work with other team members in generating reports and dashboards.
- Build an understanding of industry trends and contribute to the implementation of standards and practices for areas of domain expertise.
- Prepare impactful presentations on products and solutions and present them in front of internal and external partners.

**What you will bring**:

- Previous Telecommunication industry experience is preferred.
- Advanced knowledge of AC, DC, battery, and power architecture and the maintenance processes.
- Advanced knowledge of SharePoint, Power BI, BO, SQL, Remedy, and relational databases concepts.
- Knowledge of various program or project methodologies.
- Knowledge of CSA and utility standards.
- Strong organizational, communication, and presentation skills.
- Demonstrated ability to manage multiple projects and work streams.
- Deep technical expertise and strong problem-solving and data analysis skills.
- Excellent verbal and written communication skills with the ability to deliver complex technical information clearly and concisely to a variety of audiences.
- General understanding of the company’s overall business operations and products.
- Quality Management designation or a commitment to quality performance and teamwork across multiple disciplines.
- Project Manager designation or you are detail-oriented with an aptitude for tracking progress across many disciplines.
- Program Manager designation or demonstrated leadership skills in strategy and planning.
- An agile mindset supporting an agile working environment.
- Travel may be required throughout the province(s).
- Post-Secondary education preferably in a technical or engineering discipline preferred.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 7810 Keele Street (906), Concord, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 260427

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Digital & Technology