Network Operations Centre Analyst

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Network Operations Centre (NOC) Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse's metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures and anomalies and execute timely corrective actions. The NOC Analyst coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

**Key Responsibilities**:
**Network Monitoring & Alert Response**
- Monitor meter connectivity and device performance across all properties using network monitoring tools and dashboards (e.g., Power BI, MDA Reports, Head-end systems).
- Identify meters and communication devices that are down, unresponsive, or experiencing data transmission issues.
- Investigate and verify alarms or anomalies related to device offline status, signal loss, or data gaps.
- Conduct first-line troubleshooting and diagnostics using available remote tools and platforms.

**Corrective Action Coordination**
- Schedule field technicians and coordinate with contractors, vendors and suppliers to perform on-site investigations and repairs.
- Resolve technical problems reported by customers, clients, and cross functional teams, while providing clarity on both the issue and resolution.
- Follow up on outstanding work orders and ensure timely resolution of network issues.
- Escalate unresolved or high-impact incidents to appropriate stakeholders.

**Communication & Documentation**
- Document all events, interventions, and outcomes within ticketing and reporting systems.
- Provide concise updates to management and operations teams on recurring or systemic issues.
- Support internal reporting by contributing accurate incident logs and status updates.

**System & Process Support**
- Participate in the continuous improvement of alert management processes and response playbooks.
- Assist in testing and implementation of new monitoring tools, scripts, or automation workflows.
- Contribute to knowledge base articles and training material related to NOC operations.

**Compliance and Risk Management**
- Practice and ensure regulatory and internal compliance for data accuracy and privacy in utility reporting. Ensure all systems meet Measurement Canada, OEB, BCUC and ESA regulations.
- Assist in maintaining comprehensive documentation for ongoing communication with inspectors and manage those relationships to ensure all identified issues are quickly resolved.

**Required Education and Qualifications**
- 2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
- Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
- Strong understanding of network-connected systems and incident response workflows.
- Excellent knowledge of Excel
- Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
- Excellent problem-solving skills and attention to detail.
- Excellent communication skills
- Ability to prioritize tasks in a fast-paced, service-oriented environment.

**Benefits of Working at Wyse**
- Be part of a company that is certified as a Great Place to Work
- Give back to the community through our Wyse Helping Homes Program
- Open yourself to amazing opportunities for career and professional development
- Enjoy our employee perks in retail, travel, restaurants and many more
- We offer an Employee Assistance Program
- Join us in our quarterly employee social events
- Be part of a collaborative environment
- Free parking
- TTC accessible

**Our Values at Wyse**
- We strive for quality and excellence in everything we do.
- We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
- Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
- Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
- We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
- We provide consistent, clear communication, ensuring transparency at every stage of the project.