Customer Service

2 weeks ago

Burlington, Canada Flanagan Foodservice Full time

**ABOUT US**:
Since 1984 Roseland Produce has been providing fresh products along with excellent customer service. We offer outstanding service to our customers by fostering an inclusive team spirit and treating our employees like family.

Join our Team Now hiring - Customer Service/Data Entry

**THE ROLE**:
You are an energetic and highly organized Customer Service Specialist, with Inside Sales experience, with a passion for providing service excellence. You excel at creating organized systems and supporting everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers and help the business run as efficiently as possible.

**Your key accountabilities will include but are not limited to**:

- Order Entry - Inbound
- Order Entry - Outbound calls to customer
- Outbound - Account management calls
- Outbound - New customer calls/service calls
- Back-up outside Sales Representatives
- Customer pricing updates
- Marketing - weekly market updates
- Marketing - Customize monthly promotions via e-blast/social media
- Entry & invoicing for pick-up customers
- Running a variety of reports and maintaining spreadsheets
- Filling
- Back-up for Accounts Receivables Administrator
- Drive for creating strong customer relationships, while successfully managing current customer base
- Ability to manage time effectively and complete time sensitive assignments
- Above all a willingness to ensure customer satisfaction

**QUALIFICATIONS**:

- Some Customer Service/data entry experience.
- An efficient, friendly, professional telephone manner and some experience in customer relations
- Strong mathematical skills and a high level of accuracy and attention to detail
- Positive communication, time management, and organizational skills
- Computer literacy in Microsoft Office (Excel, Word, and Outlook)
- Must have reliable transportation
- Ability to multitask and work in a fast-paced environment
- A positive, supportive, team attitude and a sense of humor

Hours of Work - 32 to 40 hours a week
Days of Work - To be determined. Must have availability to work Saturdays.

Roseland Produce is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know so that arrangements can be made for the appropriate accommodations.

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