Stakeholder Engagement Coordinator

What will you do?

Reporting to the Director, External Relations, the Stakeholder Engagement Coordinator (the “Position”) is the main contact responsible for completing touchpoints for all Members to determine Member needs, satisfaction and proactively identifying concerns to retain Members. The Position is responsible for assisting the Director with the development and implementation of initiatives to retain and support the Association membership.

Job Responsibilities
- Actively maintain connections by conducting touch points with Association Members.
- Be well informed on all membership benefits, health and welfare programs, program offerings, and how each works.
- Handle all Member inquiries.
- Work with the Member Benefits System and Communications teams on events/projects to provide value to Members and perceived value to future Members.
- Develop and strengthen the feedback loop between the Association and its Members.
- Obtain and track data relating to feedback received to be utilized for trending and proposed Association and Benefit Plan changes.
- Support the Association’s strategic plan.
- Meet and visit new and existing Members regularly.
- Promote membership benefits and discounts to all Members and non-Members on an ongoing basis while keeping all information current in new Member packages, online and in renewal packages.
- Assist the Director with the development of retention strategies and implement approved strategies.
- Oversee the coordination of events including conferences, seminars, and other events as required.
- Work with the Director on the financial and project management of events.
- Manage vendors and suppliers for Member events.
- Create and manage the OpenCircle Events calendar.
- Administer and manage event budget and ensure it is maximized.
- Collaborate with the Finance department for processing payments and invoices.
- Source venues, obtain quotes and conduct site visits, as required.
- Liaison with event sites, caterers, delegates, and speakers.
- Maintain detailed and accurate event files such as exhibitor databases, contact and financial information.

**Qualifications**:

- Bachelor’s degree business administration, communications, marketing or other relevant field is considered an asset.
- Relationship and membership management skills.
- Two to five years membership sales/retention experience and proven track record in sales growth and/or retention.
- Demonstrated knowledge of customer relationship management (CRM) database.
- Ability to deal tactfully with fellow team members and the public.
- High degree of interpersonal, written, and oral communications skills.
- Demonstrates strong teamwork, organizational, planning and leadership skills.
- Ability to build and maintain strong relationships and partnerships.
- Effective problem-solving skills.
- Ability to research and create reports.
- Valid AB Driver’s license and use of personal vehicle, ability to travel throughout Alberta.
- High level of proficiency with Microsoft Office 365.
- Provides and practices sound judgment using independent decision-making.
- Sound analytical thinking, planning, and prioritization skills.
- High level of integrity, confidentiality, and accountability.
- High attention to detail and organizational skills.
- Strong problem identification and resolution skills.
- Creative and innovative thinker.
- Strong communication skills - verbal and written.
- Exemplary time management.
- Ability to use tact and diplomacy when handling sensitive information.
- Effective delivery of complex information in clear and concise manner.

Core Competencies

At OpenCircle we strive to provide a workplace culture that aligns with our employees’ personal values. Core competencies for this role, to align well with our workplace culture, are:

- Agility
- Result-oriented
- Solution-based thinker
- Creative problem solving
- Self-motivation

Organization Summary

Building on 35 years of experience as Merit Contractors Association and Merit National, OpenCircle elevates employers and employees by supporting well-being in work, life, and the spaces in between. As a membership association supporting construction and industry partners across Canada, OpenCircle supports their client companies and their employees with sustainability and growth. As changes occur globally and at home in Canada, they shine the spotlight on the employer-employee relationship, encouraging diverse thinking on how to best support employees and their families.