Quality Improvement Lead

**Position Overview**

The Quality Improvement Lead reports to the Director of Care and takes the lead of the internal Quality Improvement Program and is very familiar with all Residents First Initiative. Cochairs the Quality Team Meetings and coordinates the Quality and Risk Management Program and Resident Quality Inspection process (RQI) by fostering a culture of continuous quality improvement with a focus and emphasis on safety.

NOTE: This role may be shared with another role (i.e. Associate Nurse Manager, Nurse Manager, Staff Development Coordinator, etc.).

**Essential Duties**
- Responsible for coordinating the Quality Program and the Resident Quality Inspection (RQI) process. Quality Team Leader.
- In collaboration with the Leadership Team, develops and submits the Annual HQO Quality Improvement plan and Progress report for the Home
- Leads the internal Quality Team Meetings
- Trains new staff on the RQI process and the Abaqis interview questions and surveys.
- Utilizes the Health Quality Ontario website for resources to advance quality improvement activities.
- Ensures that all quality management and risk management related activities are reviewed, discussed and follow up actions identified as necessary
- Monitors indicators on the public website of HQO and Your Health System
- Communicates data analysis, trends, and Quality Improvement activities to Residents' and Family Council.
- Works together with the Accreditation Coordinator to ensure all quality and safety standards for CARF accreditation are being addressed.
- Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported.
- Required to participate in the improvement of the indicators and achieve satisfactory results.
- Other duties as assigned and or as indicated in Job Task Inventory

**Qualifications**
- Comprehensive knowledge of health care practices, trends, and issues in long term care and impacts on other health care sectors/community at large
- Proven management experience in LTC
- Excellent written and oral communication skills
- Excellent knowledge of Quality/Risk Management philosophies and programs
- Master trained in Abaqis/ Resident Quality Inspection process
- Training in Quality Improvement and Innovation preferred
- Good understanding about the RAI-MDS 2.0 process and CIHI’s indicators
- Positive working attitude
- Strong interpersonal and team building skills
- To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
- To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
- Two supervisory references required
- COVID-19 vaccination is a condition of employment
- French speaking an asset (for Champlain Long Term Care Residence and Lancaster Long Term Care Residence)
- Italian speaking an asset (for Villa Marconi Long Term Care Center)

**Work Environment**

We are committed to maintaining a safe and healthy work environment, in accordance with industry standards and in compliance with legislative requirements, which includes taking steps to prevent/minimize occupational injury and illness.

We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities.

**Physical Demands**

A physical demands analysis is required by an employer to determine whether an employee has the medical ability, critical strength, and mobility to safely work in a specific job. It provides the information to compare the abilities of an employee with what is required to safely perform the tasks of the position. Please refer to the Health and Safety Manual for position specific physical demands analysis.

**Skills**: Preferred
- Abaqis/Resident Quality Inspection Process
- Person-centered approach
- Understand CIHI Indicators
- Written Communication
- Verbal Communication
- Knowledge of Computer Applications
- Knowledge of Healthcare Practices in LTC
- Interpersonal Skills
- Managerial Experience in LTC
- Positive Mindset
- Knowledge of Quality/Risk Management
- Quality Improvement Experience
- Understanding of the RAI-MDS 2.0 Process
- Team Building