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Call Center Representative

2 weeks ago

Burlington, Canada Funding Innovation Full time

**Do you have a passion for philanthropy?**

**Do you enjoy helping others?**

**Are you looking for an opportunity that provides flexibility and a good work/life balance?**

Funding Innovation is looking for an individual to join our team as a **Call Center Representative,** working out of our Burlington, Ontario office. You can earn up to $38,000-$45,000 per year by hitting incentive levels, and we offer a strong benefit package. This job is expected to be performed in person at our offices during the training process, and we will consider a hybrid option after training is completed.
- Be responsible for outbound and inbound calls
- Contact the successful bidders of our artwork and complete the sale
- Take customer through the sales/delivery process
- Provide customer with information regarding - charity, artist name, artwork information etc.
- Data Entry of all incoming bid slips
- Payment processing
- All other duties assigned

**QUALIFICATIONS**:

- Superior verbal and written communication skills.
- Well-developed interpersonal and organizational skills.
- Proficient computer/keyboarding skills are essential with experience using MS Office.
- Must be flexible and able to adapt to a dynamic environment.
- Reliability is critical and you must be able to work between Monday to Friday with occasional Saturdays.
- Professional and positive behavior is a must.
- Ability to independently make decisions and handle complex inquiries.
- Experience in a customer service field is preferred.

**BGC Funding Innovation** is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the _Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the _Integrated Accessibility Standards Regulation_. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under BCG Funding Innovation’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.