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Night Auditor/guest Service Agent

2 weeks ago

Whistler, Canada Executive The Inn at Whistler Village & Mountain Side Hotel Full time

_Staff Housing Available_

(average 32hrs to qualify)
- Extended Healthcare_
- **Newly hired employees will receive 85% of the posted wage rate for the first six months of employment or until they complete 900 working hours, whichever comes first. After this period, they will receive 100% of the posted rate.**_
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- Checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Making and entering reservations accurately while reviewing hotel inventory.
- Assures that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Works harmoniously and professionally with co-workers and supervisor
- This role demands scheduling flexibility, as it includes three afternoon/evening shifts and two overnight shifts each week.

Pay: From $27.50 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Would you require staff accommodation?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person