Director of Patient Experience- Audiology

1 week ago

Edmonton, Canada Hearing and Brain Centers Full time

Audiology Clinic of Northern Alberta is a well-established Hearing Healthcare Clinic that specializes in the treatment of patients with Hearing loss and Tinnitus.

We are looking for someone to join our team who wants to help patients actively age and live some of the best years of their lives.

**Job description**

**It's like no other job in health care...**

**We**_**train you**_ **and then**_**we trust you**_ **to get your responsibilities completed**

Are you looking for a rewarding position, high-tech, fun audiology and hearing healthcare practice?
- Are you the type of person or do you know someone who knows how to work hard in a fun environment?
- Would you like to be mentored by the entire team and work with the best patients you’ve ever seen?
- Do you have a good understanding of 5-Star customer service?
- Would you want to be a part of a well established company and be on the leading edge in audiology & hearing healthcare?

You will get to learn hearing healthcare and audiology from the ground up. Plus, you will be working with some of the BEST in our profession.
If this sounds great to you, then the next phase of your career starts right now

**Our Purpose**:
To improve the lives and protect the brain health of our aging generations to live, engage, and interact with their families, friends, and loved ones through the medical education and treatment of hearing loss, tinnitus, and the associated cognitive impact and health risks.

**Some Key Components of the job**:
It's Not about YOU, it's About the Patient and their needs

We recommend EVERY patient begin treatment with the best treatment

Own the problem in front of you and immediately solve it

Find a Way to Say 'YES' in Everything You Do

Always Document the Details in Your Work

Continually Challenge the Status Quo in Everything You Do

Pursue Results in your work and in your treatment of patients

**Core Responsibilities**:
Service Hearing Technology

Annual Service and Patient Care

Multi-Line Phone System

Pt. Experience & Follow Up

Providing Quarterly Service

Appt Booking/Schedule Mgmt

Supply/Repairs/Order Mgmt

Patient Checkout Process

Office Management

Team Leader

**Qualifications**
- Proven experience in a medical office setting, preferably in audiology or a related field
- Strong supervisory and management skills
- Proficiency in electronic medical records and medical terminology
- Experience with budgeting and financial management
- Familiarity with Dentrix software and human resources practices
- Background in hospital settings, nursing, or acute care environments
- Excellent customer service skills and a commitment to enhancing patient experience

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- Tuition reimbursement
- Vision care
- Wellness program

Work Location: In person

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