Customer Care Representative

3 days ago

Edmonton, Canada Melody Audiology & Hearing Full time

Melody, a privately owned hearing clinic in the Edmonton area is currently seeking a full-time receptionist to join our team.

About us:
At Melody Audiology, our mission is to deliver exceptional patient care in the identification, treatment, and rehabilitation of hearing-related health concerns. We offer comprehensive services through a team of highly trained healthcare professionals using state-of-the-art resources and evidence-based methods. We also prioritize public education on hearing health and prevention.

Clinic Core Values:

- Patient-centered care and treatment
- Mindfulness in delivering high-quality, efficient services
- Honesty, integrity, and sincerity
- Accountability and ownership
- Professional conduct in all interactions

Duties and responsibilities include but are not limited to:

- Greeting clients and creating positive first impressions
- Scheduling appointments and making confirmation calls
- Checking in patients and assisting walk-ins
- Data entry and documentation of patient interactions
- Receiving and processing referrals
- Creating invoices and accepting payments
- Ordering hearing aids and office supplies
- Managing client files and records
- Sending/receiving faxes and courier shipments
- Using Excel and web-based client management systems
- Assisting practitioners with office organization and inventory
- Third-party billing
- Cleaning and preparing hearing aids for pickup

Working Conditions:

- Melody is a privately owned hearing clinic and retail hearing aid sales business.

Required Competencies:

- Strong interpersonal and communication skills
- Ability to maintain positivity in all interactions
- Ability to build long-term client relationships
- Patience, self-discipline, and adaptability
- Desire to learn and grow professionally
- Accountability and ownership of tasks
- Ability to work independently and collaboratively
- Excellent time management and organizational skills
- Attention to detail and follow-through
- Professional written and verbal communication

Educational Requirements
- High school diploma (minimum requirement)
- Post-secondary is an asset

Wage and Salary
- $19-$22 to start, based upon experience
- Full benefits package
- Comprehensive training & support

Pay: $19.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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