Bilingual (French/english) Collections Agent (16563)

Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people

**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock

**This is a hybrid position and requires you to work onsite from our Barrie office. 100% work-from-home is not available for this position.**

**WHAT'S IN IT FOR YOU?**
- Hourly wages starting at $21.00/ hour
- Health & Dental Benefits are available after an initial waiting period
- An amazing work culture where you can learn and grow
- State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe
- Free coffee and tea
- Onsite Massage Therapist
- Onsite gym with Peloton bike and high-end equipment
- Onsite cosmetic technician for hair and nail services

**PURPOSE OF THE POSITION**:
As a **Bilingual** **Customer Care Professional** you will be responsible to interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

**You must be fully fluent (written and verbal) in French and English to be considered for this role**

**RESPONSIBILITIES**
- Help customers with their questions and complaints
- Give customers information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines
- Respond to customers on all inbound/outbound calls

**REQUIRED EXPERIENCE/QUALIFICATIONS**
- Fully fluent in both French and English both written and verbal
- Strong communication skills verbal and written
- Calm under pressure and can handle higher workload
- Previous customer service experience is required
- Experience in collections or a call center environment is desirable
- You have a desire to grow and drive your career forward

**ARE YOU A GOSLING? LET’S FIND OUT**
- At Bill Gosling Outsourcing, we live by our 5 core values If these resonate with you continue reading and join our team_
- _Never Satisfied - Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. _
- _Able to Grow, Eager - In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally. _
- _Make Others Better - Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. _
- _Creativity and Innovation - Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes._
- _Have Fun, Energetic - We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. _

**WHERE ARE WE**

55 Mulcaster St.

Barrie, ON L4M 3M3

We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _

**Salary**: From $21.00 per hour

Work Location: In person