Customer Experience Representative

**About Terminix**

Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control.

**Position Overview**

A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving issues. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be an in-office position located out of our Calgary location. In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

**Responsibilities**:
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
- Entering and processing orders for new and existing customers
- Investigating issues and resolving customer complaints
- Updating and managing customer databases
- Actively promoting Terminix products and services
- Monitoring the route and status of field technicians to coordinate and prioritize their schedule
- Relaying work orders, messages, and information to and from technicians and field management
- Constantly improving results by adhering to a philosophy of service excellence, and following business processes
- Providing an outstanding customer experience to all customers
- Available to work as required based on customer needs
- Performing other duties as required

**Job Requirements**
- Persuasive communication skills and lots of personality
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- Bilingual English/French an asset
- High school diploma - College preferred
- Will have to undergo a criminal background check
- Will be required to wear a headset, input data and sit for long periods of time

**Company benefits**:

- You are paid during your training
- We have a matching RRSP program up to 3% of your base salary per year
- Personal AND vacation days each year
- Extended medical, dental, vision, LTD and EAP programs
- Ability to make commission bonus’s (after 3-month probation)

Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Lower Mainland, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Clean Criminal Record (required)

Work Location: One location