Administrator, Sales

**Company Mission**:
Excellence in community development and home building through efficiency, optimization, and innovation.

**Company Values**:
**Grit**: A team who perseveres, is resilient, and has the stamina and courage to commit to the win.

**Integrity**: We make promises thoughtfully and deliberately and then follow through.

**Curiosity**: We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.

**Strategic**: We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.

**General Description**:
Exciting opportunity to join the real estate and design industry, with growth opportunities, exposure to various departments and cross-regional opportunities.

**The Role**:
The Sales Administrator is responsible for providing coordination, support and execution of various customer interactions and appointments, centralized sales administration and providing administrative support to the Sales and Marketing Team. This role is responsible for identifying and qualifying prospects in order to secure sales and initiates, monitors and expedites the home buying process in order to reach sales goals. The Sales Administrator contributes to the premium customer experience offered by Caivan, meeting sales goals and building and promoting the Caivan brand.

**Hours**:
Saturday/Sunday 11-6, Monday/Tuesday/Wednesday 12-8

Thursday/Friday off

**Location**:
Ottawa

**Key Responsibilities**:

- Meet and greet clients, establish trust and rapport, provide informative sales presentation catering to customer’s needs, values and concerns, overcome objections.
- Guide customers through the steps and processes from the sale of a home to the start of construction.
- Scheduling Time of Sale and Exterior Colour Selection appointments on time.
- Exceeding revenue targets for Time of Sale upgrades.
- Facilitate and coordinate any changes required to the appointment calendars.
- Qualify lead generation, ensure FINTRAC compliant and pre-approval of purchasers.
- Ensuring deposits are managed in a timely manner and in line with the standard process.
- Ensure that all collateral and supplies are well stocked and consistent with company specifications
- Other duties within the scope, spirit and purpose of the job, as requested by management
- Ensure customers complete the Guest Registry form and include tracking of information.
- Monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
- Maintaining lot files and document management.
- Prepare and circulate daily and weekly reports as necessary (weekly Sales Summary).
- Attend weekly sales meetings as needed with Sales & Marketing providing feedback and updates.
- Perform duties as assigned.

**You will bring**:

- Curiosity in real estate and design.
- Post-secondary education with a focus on Sales, Marketing or related field.
- 2+ years of experience in a similar role within a residential home builder environment.
- Ability to multitask and handle multiple accounts and projects at once
- Strong communication skills to enhance our customer’s experience
- Meticulous attention to detail, innovative thinking, and problem-solving skills
- Ability to work independently with mínimal supervision and effectively as part of a team.
- Must be highly motivated with a demonstrated track record of providing outstanding customer service.
- Valid driver’s license with access to vehicle and willingness to travel
- Must have steel-toe footwear
- Understanding of time management to ensure daily tasks completed on time.
- Organized with high attention to detail.
- Evening & Weekend work required.
- Proficiency in MS Office Suite.