Administrator/ Client Experience Specialist

4 days ago

Kanata, Canada Vitality Physiotherapy and Wellness Centre Full time

Admin/ Client Experience Specialist

Join a team that has fun every day, adds to your career skills, and helps us deliver an awesome client experience.
- If you want to find work in one of the best cities in Canada's capital full of amazing community members this is the place for you Work with a team trained to be some of the best admin/client experience specialists in the city._
- In the last 5 years since opening, we have developed strong relationships with Doctors, sports teams, and other businesses in the community._

**We’re a team with a passion for healthcare, who care. A lot.**We express care in our roles:
As **healthcare practitioners**,

we care about our client’s health and wellness.

As **coaches,**

we care to educate and coach our clients through their treatment programs.

As **service providers**,

we care about our clients' customer experience.

As **team members**,

we care to make a contribution to the success of our clinic and support our peers.
The three Cs of care that guide our behaviour:
**Connect Compassionately**

**Communicate Clearly**

**Coach Enthusiastically**

**We offer you**:
1. Part-Time & Full-time hours and potential over-time hours

2. On the high end of hourly compensation ($17-18 per hour)

3. Discounts on products and services ($$)

4. Career courses that help you build your skillset ($$$)

5. Paid onboarding and training ($)

6. Paid time off ($)

7. Company-sponsored team dinners and outings ($)

8. Other Perks (see below)

**We believe in CAREER DEVELOPMENT**
- Our team is growing fast_

Whether you are new to the role or have a Medical Office Assistant degree, whether you are looking to grow within our company or have personal goals. We want to help you reach your career goals
- How does it work?_
- Focus on being a super-star client experience specialist
- Participate in on-going training specific to your role
- Sign up for a monthly (business) challenges that will help develop your skills
- Keep metrics on how you are doing each week

**Contact me if you have the same CORE VALUES**:

- _ACHIEVE THE BEST CLIENT OUTCOMES_
- _PROVIDE THE BEST EXPERIENCE FOR EVERY CLIENT_
- _CREATE A STRONG & POSITIVE WORK CULTURE_

**What will be asked of you**
- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great client experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times

**Preferred but NOT required**
- Prior work in client services (Starbucks, Zara, Lone Star, Aldo, etc)
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office

**Well, you’ve kept reading**

**Salary**: starting at $18.00/hour

This opening is a Monday to Friday schedule with approximately 25-35 hours a week.

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Wellness program

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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