Parts & Service Manager (Lakeview Rv Centre)

2 weeks ago

Owen Sound, Canada Western Region Full time

**Overview**:
As an RV Parts & Service Manager, you will be delivering high-quality customer service to our valued customers and will be working closely with external service providers and internal team members from sales, administration and finance.

You play a key role in understanding and providing proactive and valued solutions, and you will use your knowledge to build and maintain relationships and to understand client problems and explain their needs to staff for satisfactory service delivery_. _You will schedule appointments, process orders, monitor delivery, and handle customer complaints.

**Reports to**: General Manager (GM)

**Compensation**: $55,000+ annually

**Key Responsibilities & Accountabilities**:

- Work in a collegial and collaborative manner with all dealership departments and peers in other dealerships.
- Operate the parts and service department with the goals of balancing productivity, profitability, and repeat customers.
- Deliver excellent customer service and manage customer interactions.
- Listen to customer questions and concerns and provide timely responses.
- Hire, train, and provide performance feedback to department staff.
- Develop and implement service strategies to meet customer needs and improve service quality.
- Educate customers about the company’s products, services and offers.
- Schedule appointments, take orders, monitory service progress, calculate charges and process payments.
- Follow procedures for the quick and efficient handling of warranty items.
- Manage complaints, returns and resolve customer grievances.
- Assign work to technicians based on skill level and current resource utilization.
- Remain current on parts and pricing to be able to provide customers with up-to-date product knowledge.
- Ensure the shop is compliant with government regulations, safety guidelines and policies.
- Maintain adherence to dealership policies on RV care and operation.
- Monitor service metrics, analyze customer feedback and address any gaps or areas for improvement.

**Skills & Qualifications**:

- The ability to be a collegial and collaborative teammate with all dealership departments and peers in other dealerships.
- Prior mechanical knowledge or repair experience.
- Proven experience in customer service positions.
- Excellent English communication skills.
- Experience leading teams.
- Problem solving and listening skills.
- Patient disposition to resolve conflicts.
- Attention to detail.
- Knowledgeable in industry-specific software.
- Basic accounting skills and knowledge of electronic payment systems.
- Ability to lift up to 50 lbs.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

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