Service Manager

Now Hiring: Driven Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors. At the Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.  Location: ON- Owen Sound, Ontario NK V (Volkswagen) Compensation: Up to $, per year What You Will Be Doing: Responsible for-profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management of a champion winning team Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building Develop and implement a long-term strategy and action plan to attract and retain customers Ordering parts with company and OEM guidelines  Knowledge of parts pricing procedures  Understand and maintain OEM & Aftersales warranty platforms and process Establish and maintain good relationships with wholesale customers  Professionally and effectively resolve customer and employee complaints and concerns  Ensure compliance with Health and Safety and all other workplace regulations and policies  Oversee multiple Service and Parts departments and ensure that the department is properly staffed, providing coverage during all scheduled business hours  Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates Develop and grow external (CP/W) parts and accessories sales including wholesale accounts Ensure compliance with and OEM policies and procedures such as to maintain accurate warranty bin, clean and presentable merchandising areas including parts storage.  Ensure the highest level of customer satisfaction  Report any non-compliant issues directly and immediately to the management  Manage cash and credit/debit receipts per company policy  Manage the Reynolds system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately  Perform physical inventory counts as required which may be required during off business hours Other duties as assigned by Management & Executive Team What You Bring to the Table:  Grade Diploma or GED Minimum  years experience in the automotive service industry Minimum of years of management experience in the automotive industry Excellent communication, interpersonal and time management skills Ability to adapt to a changing environment and meet deadlines Strong computer & leadership skills Automotive Technician’s License is an asset  Good communication skills and attention to detail  Must have the ability to multi-task and work under pressure  Must be willing to be flexible with work schedule  So why work for us?  The Group of Companies is privately owned and % Canadian + State-of-the-art facilities including a "Google-like" call centre and an , sq. ft. centralized service "Hub" A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks. Personalized coaching, mentoring, and training focused on both individual growth and team success. Empowering you to grow with meaningful career path planning and advancement opportunities. Health & wellness benefit enrollment opportunities Employee referral bonus opportunities Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop. Perkopolis Enrollment On-site Parking The Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the Group of Companies are endless Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, -- or We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.