Finance & Insurance Manager (Lakeview Rv Centre)

Lakeview RV Centre (a subsidiary of Leisure Days RV Group) in Owen Sound, Ontario, has an opportunity for a full-time, seasonal Finance & Insurance (F&I) Manager for the period of April - October this year.

Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

**Overview**

The F&I Manager sells finance and insurance programs, aftermarket products and warranties, to buyers of new and used recreational vehicles (RV). F&I managers also work with financial lenders to give fair interest rates (prime and sub-prime) to buyers and programs. As with all positions within dealerships, F&I managers are expected to uphold the highest ethical standards. F&I Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction. Managers are required to not only understand and keep abreast of the federal, provincial, and local regulations that affect their operations, but must also comply with these regulations. Management personnel require strong communication skills to deal with customers, employees, and vendors, as they represent the dealership.

People working within the automotive retail industry often must work extended hours, evenings, and weekends to achieve their goals.

**Reports to**: General Manager

**Compensation**: 18 % commission on gross F&I product sales

**Key Responsibilities and Accountabilities**:

- Develop strong relationships with customers to:_
- Offer RV financing and insurance to customers and provide them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Seek new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Process financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, provincial, and corporate channels.
- Understand and comply with federal, provincial, and local regulations that affect the new and used-RV finance department.
- Create and maintain a program with the sales department that will ensure all new sales are referred to the F&I department.
- Train and provide the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
- Work directly with the General Manager and Sales Manager(s) to ensure seamless service and a positive customer experience.
- Be detail oriented:_
- Listen to and document customer needs and expectations throughout the sales visit.
- Follows-up with customers in a way that works best for them.
- Prepare for the delivery of new vehicle. Ensures all details of the F & I Process are completed.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Commit to the Dealership Brand:_
- Stay up to date on all dealership training programs.
- Be able to explain technical features, options and their benefits.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance at all times.
- Keep up to date with products, accessories, prices and key features of major competitors.

**Essential Skills**:

- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results oriented and accountable.
- Hold a valid driver’s license.
- Able to operate manual and automatic transmissions.
- Basic computer skills and knowledge of Microsoft Office.

**Qualifications**:

- Minimum High School Diploma or Equivalent.
- College certificate or additional courses would be an asset.
- RV, marine and/or automotive sales experience an asset.
- Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)
- Adaptable to work evening and weekend shifts as scheduled.
- All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual