Parts & Service Coordinator

**Parts & Service Coordinator**:
We have an immediate requirement for a **Parts and Service Coordinator**in our Owensound location. This is a fast-paced, team-oriented branch that places a strong emphasis on customer satisfaction. The parts and service coordinator is an important position within our service department, not only ensuring that we have the supplies and information to keep our equipment available but in maintaining our customers' requirements. It is a vital step in promoting the success of our customer relationships.

**Key Responsibilities**:

- Provide administrative, warranty, and invoicing support;
- Operates as the direct liaison between staff and customers;
- Provide repair and service quotes to customers;
- Ensure technicians parts ordered and allocated to proper equipment;
- Enter work orders for internal machines, allocate parts to specific work orders;
- Monitor and track outstanding parts orders;
- Run daily reports to monitor business functions;
- Work cross-functionally with other departments to facilitate timely repairs;
- Submit warranty claims;
- Monitor and maintain parts inventory;
- Oversee the repair process;
- Invoice orders as needed.
- Perform assigned tasks with attention to detail and effectively organize all documentation within Company software;
- Operates as the direct liaison between staff and customers;
- Open and close branch when necessary;
- Prepare paperwork and contracts for deliveries; update internal product spreadsheets and any other product tracking systems.
- Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries;
- Monitor inventories - rental equipment and saleable goods;
- Assist with loading and unloading customer pick-ups when required;
- Restock product shelves as needed;
- Prepare and ensure that all deliveries are organized for the following day;
- Complete daily closing requirements, including, but not limited to, invoice checks, pricing and information accuracy, balance funds;
- On-call work schedules may be required;
- Adhere to all workplace safety protocols, environmentally sound behaviours and practices at all times.

**Key Qualifications**:

- The ability to provide excellent customer relations while keeping a positive attitude;
- Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
- Excellent communication and people skills on both an internal and external level;
- Previous experience working with technicians and in a similar and/or related parts environment;
- Knowledge in the creation of parts orders and work orders, developing and receiving purchase orders, inventory management, and estimate preparation;
- The ability to adapt to on-call work schedules;
- Work effectively within a team environment;
- The desire to work effectively within a team environment;
- On-Call work schedules may be required.

**Additional Qualifications**:

- Proficiency/prior experience with Systematics would be considered an asset;
- Technical aptitude of CAT equipment and operations would be considered an asset.

**Job Type**: Full-time

**Salary**: $20.00-$25.00 per hour depending on experience.

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
- Extended health care
- Life insurance
- On-site parking
- Competitive vacation policy
- Vision care

**Schedule**:

- Day shift
- Monday to Friday

Battlefield Equipment is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.