Grief and Bereavement Care Coordinator

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:
**Grief and Bereavement Care Coordinator**
**1 - Part Time, Permanent (28 hours/week)**
**1 - Full Time, Contract until March 2026 (35 hours/week)**

**Reports to**: Community Health Teams Manager

**Purpose**:
The Grief and Bereavement Care Coordinator assist in the design, implementation and maintenance of grief support services, including support groups, a volunteer based bereavement program and provides individual counselling. They will be involved in case management and case consultations with other health professionals in Scarborough. They will ensure the continuity of group programs and provide regular training, support, and supervision to the Bereavement Care Volunteers. Additionally, they will play a lead role in developing and maintaining relationships with key stakeholders in the community.

**Key areas of responsibility**:
**Client intake, Assessment and Counselling**:

- Collect and enter referrals into the client database.
- Connect with the client and their family, if necessary, by the next working day
- Conduct the necessary assessments and complete the required forms to initiate services.
- Develop, implement, and regularly evaluate service deliver and make recommendations for service delivery improvement.
- Share relevant information with group Bereavement Volunteers.
- Maintain up-to-date case notes.
- Follow up with clients as needed or identified by the Bereavement Care Volunteers.
- Provides a wide range of interventions including individual, couple and family counselling/support, advocacy, education, access to community supports internally and externally
- Facilitate groups as needed in person, virtually or in the Community.

**Volunteer Matching & Management**:

- Together with the team, assess suitability of potential volunteers for front-line services.
- Identify suitable client-volunteer matches.
- Introduce the client to the volunteer.
- Maintain monthly contact with all clients and matched volunteers and Facilitators.
- Train and support volunteers for facilitating groups and one on one visits.
- Collect, review and enter volunteers statistics into the database monthly.
- Keep abreast of issues in volunteers’ lives (e.g. absences, sickness, bereavement leaves).
- Participate in appreciation and recognition events.
- Participate in support/educational activities for volunteers as needed.
- Contribute to the quarterly newsletter for volunteers and stakeholders.
- Coordinate the updating of the website in relation to client services.
- Respond to and resolve formal and informal client and volunteer complaints and grievances.

**Office Administration**:

- Ensure the collection of client and volunteer statistics is occurring regularly.
- Review current forms and develop new forms when appropriate.
- Develop, review, and distribute all client policies and procedures to volunteers and staff.
- Prepare an annual report on the contributions of the bereavement care program to the community.
- Ensure bereavement cards are sent to family/caregivers and volunteers as appropriate.

**Community Collaboration**:

- Attend meetings and events in the community that enhance Scarborough Centre for Healthy Communities Hospice program profile, ability to strengthen services and partnerships.
- Build relationships with other individuals and agencies to provide strong referrals and case collaboration for more challenging situations.
- Establish and maintain key relationships with doctors, mental health services, long
- term care centers, memorial committees, social workers, funeral homes and others for the purpose of effective referrals and program development.
- Lead Bereavement Network.

**Risk Management**:

- Monitor risk management policies and procedures to ensure that programs and organization risks are minimized.
- Evaluate the risks associated with each client and take appropriate action to control the risks.
- Ensure the volunteers are able to work in safe, healthy and supportive environment in accordance with all appropriate legislation and regulations.
- Ensure the clients have current information regarding their rights and our limitations.
- Other duties as required.

**Requirements/Qualifications**:
**Position Skills**:

- Diploma or Degree in social ser