Customer Service Representative/order Management

3 days ago

Oakville, Canada Jobma Full time

**Job Posting Title**: Customer Service Representative (CSR)-CA

**Pay rate**$19.34/hr on T4 with holidays and vacations benefit

**Assignment Length**: 12 Months

**Location**:3239 Dundas St W, Oakville, ON L6M 4B2, Canada
Availability to work Monday-Friday, 8-hour shifts between 8:00 AM-6:30 PM

Ability to work in a hybrid environment (minimum 2 days in office)

**What we're looking for**:

- Bachelor’s Degree or equivalent in Business, Finance or Supply Chain OR on-hands experience 5+ years of experience in customer service, fulfilment, or finance
- Proficiency in SAP, Salesforce, or other ERP and CRM software Strong digital mindset with the ability to work with various software platforms
- Proficiency in Google Suite and basic presentation skills Prior experience in import / export compliance, third party logistics, customer service, and operations
- Excellent interpersonal, organizational, and communication skills
- Proven problem-solving abilities and attention to detail Experience in cross-functional collaboration and stakeholder management
- Ability to prioritise and pivot based on business needs
- Understanding of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and advanced ISO quality management system awareness Highly detail-oriented, organised, and able to provide clear and accurate updates to relevant teams

**Job Summary**:
Meeting daily KPIs related to billing operations and implement corrective actions if those are not met Support Veolia collectors with receivables disputes

Perform root cause analysis of issues/disputes that flow through internal Serrala tools and ensure adherence to processes to the business and its functions Investigate and escalate issues through researching SAP and Salesforce for relevant account support and history Work directly with business leaders on escalations, ensuring resolution performance across all functions Prepare reports when necessary for AR and Commercial meetings Assists Credit & Collections Manager/Teams with accounts receivables performance through coaching Work directly with the Fulfillment team and Sales to address past dues/collections issues Perform credits for short payments and collaborate with AR Leaders to escalate disputes Support the business and internal function with training on dispute management

**Additional Requirements**:
Pay: $19.34 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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