Customer Service Representative

3 days ago

Oakville, Canada Hayward Holdings, Inc. Full time

Overview:
Hayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves,

filters, strainers, bulkhead fittings & tank accessories, actuation, and pumps for use in water & wastewater treatment,

chemical processing, water parks / municipal pools, life sciences, and general processing. Hayward’s thermoplastic

flow control products can accommodate aggressive & corrosive environments, delicate ecosystems, or the strictest

chemical balances to keep water & life working together. Hayward Flow Control is an ISO 9001:2008 Certified

manufacturer. This position is based in (Oakville, ON, CA).

We are seeking a customer-focused professional to support customers and sales representatives by providing

accurate, timely, and professional assistance across all standard Hayward Flow Control product lines, helping

to ensure a high level of service and customer satisfaction.

**Responsibilities**:

- Assists customers with technical questions, identifies solutions, and coordinates support as needed.
- Collaborates with the Engineering and Technical departments to obtain product information not available in standard documentation, such as data sheets, catalogs, drawings, or part numbers.
- Provides accurate price quotes, lead times, drawings, and other requested information to customers and sales representatives.
- Maintains communication with the Credit Department to support timely order processing and keep customers informed of credit hold status.
- Provides distributors and sales managers with information regarding order status, availability, and pricing.
- Works closely with the Planning and Shipping departments to help ensure customer delivery timelines are met.
- Understands customer needs, works with distributors to fulfill requests, and supports the development of ongoing business relationships.

**Requirements**:

- Excellent interpersonal, analytical, and problem-solving skills.
- Proficient in Microsoft Office (especially Excel) and comfortable using OneDrive, Teams, Adobe, and file management tools.
- Experience in using business systems to process sales orders; familiarity with AS400 and Microsoft Dynamics D365 is an asset.
- Fluency in speaking, writing, and understanding French is a plus.
- Able to work well under pressure and manage multiple tasks efficiently.
- Maintains organized electronic records by filing, retrieving, and managing documentation daily.
- Demonstrates good judgment in problem-solving and prioritizing tasks in a fast-paced environment.
- Comfortable reaching out to other departments to gather necessary information.
- Proactive and resourceful in finding answers and supporting customers and team members

Qualifications:
**Education and Experience**:
Minimum of 3-5 years of experience in customer service, technical support, or inside sales support roles.

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