Coordinator - (Client Service)
4 days ago
AGM Renovations provides quality basement, kitchen and bathroom renovations throughout Canada. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction.
Our team is always on the lookout for exceptional talent. We have an opportunity for a results-oriented, CSR Coordinator who is driven by superior service.
Looking for long term career advancement in diverse, growing company?
**Essential Responsibilities**:
- Responsible for coordinating and confirming appointments with sales representatives
- Ensure sales representatives have 3-4 confirmed appointments each day
- Contact clients and confirm scheduled appointments
- Qualify clients to ensure they are viable
- Responsible for uploading documents to client files
- Rebooking appointments when necessary
**Specific Knowledge, Skills and Abilities**:
- Minimum 2 years of experience in a customer service or coordinator role
- Ability to multitask take direction and adapt to a fast-paced environment
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Must possess and be able to demonstrate strong influencing and closing skills
- Excellent interpersonal, written, and oral communication skills
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