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Account Manager
2 weeks ago
Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED, Business Insider, WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States.
To be successful, you'll need to be results-driven, self-managing, and detail oriented.
This is a remote, full-time position (must be based in Canada).
**Skills and Experience Required**:
- 2-5 years in account management or client success role
- Experience dealing with business owners and executives
- Knowledge of e-commerce marketplaces and/or influencer marketing
- Comfortable conducting client calls on camera
- Strong time management and organizational skills
- Previous experience in a customer-facing role with demonstrated communication skills
- Ability to balance competing priorities and manage multiple processes at the same time
- Interest in tech and digital marketing; previous experience in a start-up environment is an asset
- Experience with CRM software
- Proficient with Google Office (Docs, Sheets, Slides)
**Key Job Responsibilities**:
- Onboard new and returning brands and guide them end-to-end through the campaign process
- Conduct campaign kick-off calls for new brands, and mid-campaign check-in calls as needed
- Oversee the setting up of new campaigns with strong attention to detail, coordinating communication between brands and internal ops team
- Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs
- Become an expert on Stack's internal systems and tools
- Build and maintain strong relationships with existing clients and agency partners
- Provide ongoing feedback to the product team to drive improvement of our campaigns
**Benefits**:
- 100% Remote team
- Quarterly Bonuses
- Enterprise career advancement
