Technical Product Specialist

**Medisca **is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, **Medisca **is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - **Medisca **delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As **Partners in Wellness**, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

**The Technical Product Specialist - Equipment and Devices** primary purpose is to be a global resource to support commercial teams throughout the sales process including after sales support. The position will focus on specialty sales, technical support and product demonstrations.

This position will be responsible for directing customer inquiries about equipment and devices for all Medisca markets.

**Your key responsibilities**:
Technical Support to Customers and Sales
- Support internal and external stakeholders with technical inquiries
- Adhere to high standards of customer service
- Execute product demonstrations
- Exude technical expertise to ensure business opportunities are maximized with sales teams and customers
- Upkeep with country specific regulations and industry standards in key market segments
- Understand the competitive landscape to best leverage our products
- Review dropship orders for accuracy and supporting documentation required
- Collaborate with cross functional teams such as logistics, R&D, sales and marketing

Troubleshoot Equipment and Devices Related Issues
- Reference available resources to troubleshoot customer technical issue for equipment and devices
- Communicate with suppliers for escalated inquiries, additional details and product opportunities
- Maintain and update the Equipment and Device portal within CRM

Support Product Portfolio
- Demonstrate effective market research skills and techniques
- Coordinate internal training collateral to assist continuous product training and launches
- Assist in product presentations and supporting document updates such as reference charts and spec sheets
- Support marketing strategies to generate additional leads
- Collaborate with sales representatives to recruit interested customers for demos

Travel may be required for product education and tradeshow attendance

**Skills, knowledge and abilities**:

- Bachelor’s degree in a Science related field is preferred
- Compounding experience as a pharmacy technician in a sterile environment required, and non-sterile lab environment an asset
- One (1) to three (3) years’ experience in a customer facing role an asset
- Knowledge of Microsoft Office suite (Word, Outlook and Excel) required
- Excellent communication skills required; fluent English & French (oral & written). This position requires communication with customers based across Canada and the United States.
- Excellent time management and organizational skills
- Excellent interpersonal skill, customer focused and professional
- Quick learner, able to absorb large amounts of information
- Effective at synthesizing information and presenting it in a clear, concise manner
- Detail-oriented and results-driven

**What’s In It For You **

We invest time and resources into making sure Medisca is as good as the people we hire.
- Work/Life Balance - 37.50 hour workweek with early Fridays all year long, PTO and vacation policy
- Invest in your health - Choice of modular plans, health spending account and free Telemedicine
- Flexible work environment - Hybrid work schedule with home office reimbursement program
- Your Future is Bright - Opportunities to learn and grow within Medisca
- Save for your Future - Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
- Help us grow - Employee Referral Program
- Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries
- We like to have fun - company events throughout the year

We are an equal opportunity employer.

LI-Hybrid