Retail Order Desk Clerk

2 days ago

Edmonton, Canada Color Compass Corporation Full time

Color Compass Corporation is the largest automotive refinisher and related auto body supplies distributor in Western Canada. Founded in 1984, Color Compass is a team of over 250 passionate employees who deliver products, training, and solutions that enhance our customer’s production and profitability.

**Title**

Order Desk

**Reports To**

Branch Manager

**Summary**

The Order Desk position is responsible for serving customers over the telephone. The Order Desk is accountable for dealing with customer complaints, inquiries, and processing transactions. Order Desk participates in all assigned training, setting, and meeting personal goals. The Order Desk understands his/her role as brand ambassador and provides positive brand experiences to all customers.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Job Duties**
- Assist customers with standard account-related requests
- Create sales orders, pick tickets, invoices and transfers
- Review invoices or accuracy and completion
- Provide clear and open communication between sales, management, and operations
- Other duties as assigned

**Requirements**:

- High school diploma or GED required
- 2 years previous order desk, parts counter experience a must
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure, in a busy environment
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills
- Professional appearance and manners
- Strong work ethic and positive team attitude
- Automotive industry experience an asset

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 75 lbs may be required

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$24.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Day range:

- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

COVID-19 considerations:
We provide masks to customers, suppliers, contractors, vendors, or visitors who arrive without one; make available to employees and the public alcohol-based hand sanitizer concentration at least 70%; frequent fogging of facility & Covid-19 cleaning.

Ability to commute/relocate:

- EDMONTON, AB T5L 4L2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- order desk/parts counter: 2 years (required)

Work Location: In person

  • Order Desk Clerk

    7 hours ago

    Edmonton, Alberta, Canada Greenfox Windows and Doors Full time

    Greenfox Windows & DoorsOrder Desk ClerkLocation: Edmonton, AB.Be part of a team that builds more than windows and doors; we build trust, reliability, and community.AtGreenfox Windows & Doors, we're known across Alberta for our superior products, expert installation, and exceptional customer service. As a proudly Canadian company, we've built our reputation...

  • Order Desk Sales

    2 weeks ago

    Edmonton, Canada prime fasteners Full time

    **ORDER DESK CLERK** We are currently looking to fill the position of Full Time Order Desk Clerk. Experience on an Order Desk preferably with knowledge of tools and fasteners in an industrial setting preferred but not required. **As an Order Desk Clerk your daily tasks will consist of but are not limited to**: - Co-ordinate orders with Shipping Dept. -...

  • Order Desk Sales

    2 days ago

    Edmonton, Canada prime fasteners Full time

    **ORDER DESK CLERK** We are currently looking to fill the position of Full Time Order Desk Clerk. Experience on an Order Desk preferably with knowledge of tools and fasteners in an industrial setting preferred but not required. **As an Order Desk Clerk your daily tasks will consist of but are not limited to**: - Co-ordinate orders with Shipping Dept. -...

  • Order Desk Sales

    7 hours ago

    Edmonton, Canada prime fasteners Full time

    **ORDER DESK CLERK** We are currently looking to fill the position of Full Time Order Desk Clerk. Experience on an Order Desk preferably with knowledge of tools and fastenersin an industrial setting preferred but not required. **As an Order Desk Clerk your daily tasks will consist of but are not limited to**: - Co-ordinate orders with Shipping Dept. -...

  • Customer Service Representative/order Desk

    7 days ago

    Edmonton, Canada CENTURA TILE Full time

    Centura Western is recruiting for a Customer Service / Order Desk Representative for our Edmonton location. An Order Desk Clerk/Customer Service Representative is a professional who is responsible for managing incoming orders and ensuring customer satisfaction. They process customer orders, track inventory, and communicate with other departments to ensure...

  • Front Desk Clerk

    1 week ago

    Edmonton, Canada Royal Camp Services Ltd Full time

    Royal Camp Services is a privately held company which provides industry leading remote location accommodations for workforce housing. We offer long-term and seasonal employment in the culinary, hospitality, remote site services, and remote site operations industries. Reporting to the Camp Manager, a Camp Clerk is responsible to support the camp's operation...

  • Csr/order Desk

    7 hours ago

    Edmonton, Canada Color Compass Corporation Full time

    **Title** Customer Service Representative/Order Desk **Reports To** Operations Manager **Summary** The Customer Service Representative (CSR)/Order Desk is responsible for serving customers both in person and via the telephone. The CSR/Order Desk is accountable for dealing with customer inquiries and processing transactions. CSR/Order Desk participates...

  • Full-time Wholesale

    7 days ago

    Edmonton, Canada Italian Centre Shop Full time

    **Italian Centre Shop is currently recruiting for a Full-Time Wholesale / Receiving Desk Clerk to join our growing team at our Little Italy location (**10878 95 Street**) in Edmonton, AB.** **Do you have a passion for customer service & great European Food?** **Want to enjoy a free lunch every shift and a yearly bonus?** - Join us in our mission to Connect...

  • Front Desk Clerk

    2 weeks ago

    Edmonton, Canada West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) Full time

    Front Desk Clerks with WEM Inn are responsible for attending to guest needs, including but not limited to check in, check out, accepting payments, and preparing the desk for the next shift. **PRIMARY RESPONSIBILITIES**: - Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations, and accepting payment both at check in and...

  • Automotive Order Desk

    1 week ago

    Edmonton, Canada IPW Inc. Full time

    **Job Summary** **Responsibilities** - Process customer orders accurately and efficiently using our order management system. - Maintain organized records of all orders, ensuring that all documentation is up-to-date. - Collaborate with sales and logistics teams to ensure timely delivery of products. - Provide exceptional customer service by addressing...