Audio Visual Field Service Technician

Description:
** Must have AV experience**

**Technicians need to reside in either of these locations**:
**Waterloo, Kitchener, Guelph, Cambridge, London**

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Field Service Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises break fix support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

- Perform preventative maintenance task to help maintain customer spaces
- Perform break fix tasks in a timely and quality conscious manner
- Provide field service support of networked devices
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Setup and troubleshoot various audio/video/presentation systems.
- Read and interpret electronic schematics and architectural blueprints
- Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
- Take responsibility to accurately complete job documentation as needed
- Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
- Field service support of networked devices (Routers IP Protocols etc.)
- Setup and troubleshoot various video codecs/video teleconferencing systems
- Travel to various job sites required
- Other duties assigned as needed

Items to Consider:

- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
- Minimum of a High School Diploma or equivalent
- Must be flexible to work after hours and weekends when required
- Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves:

- Minimum of 1-2 years of audiovisual integration experience
- Formal education in Electronics or related field
- Intermediate PC troubleshooting knowledge

Preferred external training:

- AVIXA CTS General Certification
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate Certification

WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities

MORE ABOUT US

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.