Field Systems Support Technician

Field Systems Support Technician Waterloo, ON $52000.00/year Who We AreWe are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing collection and processing for Waste and Recycling that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE) and WEConnect International.Job SummaryThe Control Center Operations Technician will monitor and troubleshoot the systems installed across numerous divisions from the Remote Monitoring Center based in Surrey BC. This role requires enhance technical, analytical and troubleshooting skills and to establish the control center.They will work closely with the Production Controller & Supervisors they support and act as the Eyes, Ears & Hands for Production Controllers in the Control Tower. This position will be 24/7 operations in a rotating shift schedule.Responsibilities:Monitor the status of the flow of material through shops and identify risks/outliers to report back.Assist in driving the resolution to maximize overall output based on direction of Controller/plan of the group. Monitor & help direct material flow and coordinate build sequencing. Remote monitoring of deployed units in operation.Respond to system alarms and complete initial system actions.Analyze and identify cause of system issues, supporting the Field Service Technician with the troubleshooting effort, and troubleshoot issues remotely.Work on Electrical, Mechanical and Chemical sub-systems of power generation. Repair and / or maintain all truck scales and camera systems.Maintain logs of events and escalate complex issues to supervisors and other groups.Communicate with maintenance on repairs of trucks, equipment and manage system monitoring route progress updates. Use computer tools to schedule and re-route according operation specialist guidelines according to equipment and driver availability.Manage system for scheduling truck repairs as needed, make arrangements for drivers to drop and pickup, and work with outside vendors.Manage systems for routes update to reflect changes in customers or service requirements daily.Support the operations team with the shop by actively engaging in root cause analysis and resolution planning on material issues.Qualifications:2-5 years of relevant experience as a Technician with knowledge of troubleshooting Electrical and/or Computer Systems.Prior experience in remote monitoring and troubleshooting (preferred). Technical background experience (preferred) or prior experience as an electrician. Demonstrated technical writing skills.Highly motivated and able to work independently in a high-pressure environment.Proficiency in MS Office Suite.Ability to multi-task and shift priorities as necessary. Experience with data entry and the generation of reports.Experience providing customer service and the ability to act with diplomacy and professionalism.Advanced computer capabilities. Dispatch experience an asset.Experience and knowledge of the waste management or transportation industry an asset. Supervisory experience an assetReasons to Apply, Stay and Grow with Emterra Group:Competitive wagesComprehensive health benefits (health, dental, and more depending on what you choose)Employee Assistance Program, paid for by the companyBe part of an entrepreneurial organization that wants to continue to learn and growAbility to have an impact and make a change Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now We appreciate all applicants who apply however only those who are qualified, will be contacted.Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Please visit our careers page to see more job opportunities.