Physiotherapy Assistant/ Front-desk

4 days ago

Barrie, Canada Revival Health and Wellness Clinic Full time

**Job Summary**

**Duties**:
**Treatment Support**:
**Patient Interaction**:
Serve as a primary point of contact for patients in person and over the phone. Manage appointment scheduling, respond to inquiries, and update physiotherapists on patient progress to ensure cohesive care.

**Documentation**:
Maintain accurate and confidential patient records using SOAP notes. Assist in documenting treatment sessions and tracking patient outcomes.

**Administrative & Billing Support**:
Manage front-desk operations, process payments, handle client calls, and maintain appointment flow. Demonstrate knowledge and experience in billing procedures for **private insurance**, **MVA claims**, and **WSIB**, ensuring accurate submissions and follow-ups to support timely reimbursements and smooth administrative processing.

**Reception Duties**:
Greet and check in patients, manage waiting room flow, and keep reception areas tidy and welcoming. Provide necessary forms and information as needed.

**Clinic Maintenance**:
Maintain a clean, hygienic clinic by sanitizing treatment rooms and high-touch surfaces, cleaning floors, and ensuring proper waste disposal and supply restocking.

**Room & Equipment Prep**:
Set up treatment rooms daily, ensuring equipment is sanitized and ready for use, maintaining high standards of cleanliness and safety.

**Follow-Up & Patient Engagement**:
Conduct follow-up and confirmation calls, reschedule appointments, and support patient retention. Promote clinic services and help re-engage inactive patients.

**Customer Experience**:
Enhance patient satisfaction by assisting with surveys, gathering feedback (e.g., Google Reviews), and supporting cross-referrals to improve clinic reputation.

**Flexibility**:
Be prepared to take on varied tasks as needed, including shift coverage, marketing support, and clinic growth initiatives. Adaptability is key to success in this role.

**Qualifications**
- Previous experience in patient care within a private Clinic environment is preferred.
- Familiarity with medical terminology is essential for effective communication within the healthcare team.
- Strong interpersonal skills with the ability to build rapport with patients and their families.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
- A compassionate approach to patient care, demonstrating empathy and understanding of diverse patient needs.
- Certification or training as a Physiotherapy Assistant is an advantage but not mandatory.

Join our team and contribute to enhancing the quality of life for our patients through dedicated physiotherapy support

Pay: $18.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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