Front Desk Receptionist

Glow Day Spa is a premier destination for relaxation and rejuvenation in the heart of Barrie ON. With a commitment to providing our clients with exceptional spa experiences, we offer a wide range of services designed to enhance their well-being and beauty. Our team of skilled professionals is dedicated to creating a tranquil and welcoming atmosphere where our clients can escape from their busy lives and indulge in self-care.

**Position Overview**:
Glow Day Spa is seeking a friendly, professional, and organized Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring their visit to our spa is a seamless and enjoyable experience. If you are a customer service-oriented individual with excellent communication skills, attention to detail, and a passion for the wellness industry, we'd love to hear from you.

**Key Responsibilities**:

- Welcome clients with a warm and friendly demeanor ensuring smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
- Answer phone calls, schedule appointments, and provide information about our services.
- Check-in and check-out clients, ensuring accuracy in service details and payments.
- Maintain a clean and organized reception area ensuring the spa is in high performance condition at all times
- Assist clients in filling out intake forms and updating their information as needed.
- Handle client inquiries and resolve any issues or concerns in a professional manner.
- Communicate effectively with spa staff to coordinate appointments and manage the daily schedule.
- Achieve quality booking, consultation and transaction experience in a timely and professional manner.
- Assist in retail sales of spa products and gift certificates.
- Maintain knowledge of spa services, promotions, and pricing.
- Adhere to spa policies and procedures to ensure the highest level of client satisfaction and safety.
- Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
- Educate guests on new services and promotional recommendations.
- Collaborate with the team in preparation of party and events
- Maintain inventory of, retail products and stock of all reception and marketing materials.

**Qualifications**:

- Previous experience in a receptionist or customer service role is preferred.
- Excellent interpersonal and communication skills.
- Professional appearance and attitude.
- Strong organizational and multitasking abilities.
- Basic computer skills and proficiency in using appointment scheduling software.
- Knowledge of the spa and wellness industry is a plus.
- Smart Serve is required or you are willing to obtain a certificate if hired.
- Ability to work evenings and Saturdays until 3pm.

**Benefits**:

- Competitive hourly wage.
- Flexible schedule
- Health Benefits
- Employee discounts on spa services and products.
- A supportive and friendly work environment.
- Opportunities for professional development and growth within the company.

PHYSICAL REQUIREMENTS:

- Standing for sustained periods of time.
- May require lifting up to 10 pounds.
- Ability to be exposed to various chemicals and fragrances used in implementing spa services.

**Job Types**: Full-time, Part-time

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay
- Tips

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person