Entry Level Dispatch Planner

2 weeks ago

Vaughan, Canada UTG Full time

**BE MORE THAN JUST A DISPATCHER - BE A WORKLOAD PLANNER**

Are you hungry for meaningful work? Do you enjoy being organized? Do you forecast ahead of time to get better results? Do you want your work to impact the bigger picture? You are more than just a team member to us - you are a part of our team and you are worth investing in.

We need is an enthusiastic **Workload Planner** to help manage, monitor, and come up with strategies that yield efficiencies in the business

Are you interested in hearing more about our dynamic environment and how we help you grow and realize your full earning potential by engaging customers with the expert advice they deserve?

**Key Responsibilities**
- Represent Enercare in a professional, courteous and customer service-oriented manner on each and every call; you are a proud ambassador for our company.
- Answer phone calls and tend to internal and external customers’ requests.
- Handle customer escalations by ensuring that their problems get resolved and their issues addressed at the right level.
- Continuously monitor the board to prevent anomalies and ensuring that each work order is completed from start to finish.
- Forecast for peak seasons, or temperatures hitting sub-zero levels or heatwaves. Making sure that there are enough resources as per requirement.
- Handle escalations with preventative measures before it turns into an Office Of The President complaint.
- Clean up the queues as it pertains to the Workload Planning Department.
- Contribute to business growth by effectively allocating workload to technicians.

**Skills, Abilities and Experience**:

- 1+ year experience with dealing with customer escalations over the phone or in person.
- 1+ year customer service experience skills.
- Ability to adapt to new responsibilities and changing priorities
- Manages multiple tasks effectively to meet deadlines
- Great focus and attention to detail
- Be willing and able to work rotating shifts, weekends, holidays, and standby duties as required.
- Must be able to communicate clearly and effectively, both in written and verbal communications.
- Must have strong interpersonal and problem-solving skills.
- Very punctual and dependable.

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dispatchers: 1 year (required)
- Call Centre: 1 year (required)
- Computer skills: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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