Front of House Manager

Altea Active’s Front of house Managers are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome.

You are detail-oriented and can effectively multi-task. You meticulously coordinate all front desk activities, including ‘signing members in’, managing the phone lines, and booking appointments. You and your team are product and service champions, enabling you to identify client needs while generating quality referrals.

Your youthful spirit allows you to genuinely connect with your team members and effectively train and oversee them. You have leadership skills that allow you to encourage and motivate your team. With the help of the associates, you offer a positive, welcoming environment that delivers fun, enriching, and socially engaging activities that stimulate children ranging from newborns to 12 years old and address each child's unique needs. You have a passion for being creative by developing play-based, age-appropriate activities, and ensuring overall health, safety and the well-being of all children in their care.

**This job might be for you if you have the following talents & spirit**:
« **You’re Customer Service Orientated**: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.

« **You have Communication Superpowers**: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.

« **You’re Detail-Oriented**: You cross your t’s and dot your i’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right every single time. You stay focused and nothing falls through the cracks on your watch.

« **You’re a Kid at Heart**: You have a youthful energy and light up when you are around children, you’re a natural encourager and are incredibly patient. You’re able to teach children/youth and can relate at their level.

« **You Have Supervisory/Leadership Skills**: You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers.

« **Integrity & Trust**: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decisions.

« **You’re Motivated & Driven**: You take initiative. You identify opportunities and issues, and proactively act and follow through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

**As a Front of house Manager, a typical day might include the following**:

- Meeting and greeting a ton of familiar and unfamiliar faces including team members, clients and new guests.
- Provide training and education to the Customer Service Associates and Playroom Associates for them to offer a superior service to members and guests.
- Generate revenue by attracting new customers; defining new and expanded services and products
- Daily check-ins with the Team Leads, Supervisors, and the Cub General Manager to ensure all programs and promotions are tracking positively.
- Assisting with the delivery of full range of playroom activities
- Continually encourage your team members to be creative and offer age and skill appropriate activities to all members and guests.
- Orchestrate all kids program registration processes. For example: completion of forms, monitoring availability, etc.
- Ensuring each department is clean, tidy and sanitized and all relevant facility safety checks are completed.
- Ensure positive communication with all members, parents, and guests
- Address member/client questions and concerns in a professional manner
- Effectively manage the inventory and ordering processes within the department
- Act as Manager on Duty

**To land this role you need to have;**
- At least 2+ years’ customer service experience
- At least 2+ years’ experience managing a team in the customer service field
- Experience working with children from newborns old to 12 years old is required
- Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.
- Energy, assertiveness, initiative, creativity, and willingness to try new approaches and techniques
- Ability to motivate and energize a team
- Previo